Order To Cash (OTC)

Heineken Shared Service in Krakow, next to Purchase to Pay (PtP) or Record to Report (RtR), also deals with Order to Cash processes for 26 Operating Companies in 25 languages. Order to Cash is one of the most important processes aimed at effective management of the entire financial area in the organization. 

What do we do in OtC?  As the name suggests, this department takes care of the entire process from placing the order by the customer to the payment for the products. Covering everything from Credit Risk Management and Billing Services to Collection Management and Cash application.

Starting with customer Risk Assessment, where our specialists carefully assess customer's credit worthiness on the basis of internal and external data.

Going next to Billing Services - creating invoices related to the delivery of our core products, but also the creation of invoices which are not related to our core business but to other products like: services or charges.

The Pricing & Discount Team takes care of current product prices and discounts for our customers in ERP.

Finally, the Collection Team who are responsible for managing HEINEKEN’s customer accounts and controlling accounts receivable; they ensure cash is collected on due date and disputes are resolved in a timely manner by managing reminders, calls for payment, and explaining complaints with customers.

Cooperation of our specialists in each of these teams ensures consistency of cash flow in our Company and maintains positive customer and stakeholder relations.

Working in such a dynamic environment, as Order to Cash, besides broadening the knowledge of finance, systems or analytic skills, gives you the opportunity to develop soft skills. In the OtC department, contact with the customer is of great importance, skills such as the ability to talk to a demanding customer, as well as the ability to negotiate in case of debt collection, play a significant role.

Take a look at our Order To Cash job opportunities below!

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Senior Technology Specialist - HR, Legal, CA
Senior Technology Specialist - HR, Legal, CA Digital & Technology Kraków, PL, 31-864 28 Feb 2024
Digital & Technology Kraków, PL, 31-864 28 Feb 2024
Business Analyst - Supply Chain Business Control
Business Analyst - Supply Chain Business Control Finance Cairo, EG, 11311 28 Feb 2024
Finance Cairo, EG, 11311 28 Feb 2024
Total Rewards Manager
Total Rewards Manager HR Cairo, EG, 11311 28 Feb 2024
HR Cairo, EG, 11311 28 Feb 2024
Sales Representative - Distributions
Sales Representative - Distributions Commerce Port Moresby, PG, 121 28 Feb 2024
Commerce Port Moresby, PG, 121 28 Feb 2024
Technology Lead & Upskilling Agile Coach - Technology
Technology Lead & Upskilling Agile Coach - Technology Digital & Technology Cairo, EG, 11311 28 Feb 2024
Digital & Technology Cairo, EG, 11311 28 Feb 2024
Technology Specialist - Products Security
Technology Specialist - Products Security Digital & Technology Kraków, PL, 31-864 28 Feb 2024
Digital & Technology Kraków, PL, 31-864 28 Feb 2024
ICT Infrastructure Supervisor
ICT Infrastructure Supervisor Digital & Technology Port Moresby, PG, 121 28 Feb 2024
Digital & Technology Port Moresby, PG, 121 28 Feb 2024
Scrum Master - HEINEKEN Edinburgh
Scrum Master - HEINEKEN Edinburgh Digital & Technology Edinburgh, GB 28 Feb 2024
Digital & Technology Edinburgh, GB 28 Feb 2024
Sales Representative - Kavieng
Sales Representative - Kavieng Commerce Kavieng, PG, 631 28 Feb 2024
Commerce Kavieng, PG, 631 28 Feb 2024
OtC Administrator
OtC Administrator Finance Phnom Penh, KH, 12000 28 Feb 2024
Finance Phnom Penh, KH, 12000 28 Feb 2024