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Technology Specialist - Business Analyst

This role is part of the Global Digital & Technology department of HEINEKEN International and is located in Krakow.

Join our vibrant team as a Business Analyst at HEINEKEN, where we're on a digitalization journey to become the best-connected brewer, aligning with our EVERGREEN 2025 strategy. We're evolving to be more customer and consumer-centric, and your role is a pivotal opportunity to make a significant impact in achieving that goal. Be part of the transformation and contribute to our exciting journey toward excellence!


Would you like to meet the Team, see our office and much more? Visit our website: Heineken (

As a Business Analyst you immerse yourself in a collaborative Agile squad alongside a product architect, product owner, and implementation team. Your impact will extend beyond our largest operating companies, as you contribute to an expansive roadmap, accelerating deployments, standardizing both technical and business perspectives, and reducing total cost of ownership.

Your responsibilities would include:


  • ensuring consistency of the overall solution
  • working with the Product Owner to understand, elicit, analyze, document and communicating program and platform/application requirements
  • supporting the Product Owner with facilitate the gathering, definition and prioritization of requirements with key stakeholders
  • supporting Product Owner to define and own the value definition of Stories
  • supporting the Product Owner to translates client’s business needs into product backlogs, user stories, detailed business requirements documents and use cases
  • completing the user stories with Acceptance Criteria
  • supporting the Product Owner to breakdown, decomposing and describing business needs into Stories
  • working ahead of team to elicit requirements for the next Sprint's Stories
  • providing discipline, rigor and technical skills to the requirements definition and validation process
  • supporting the Product Owner to engage stakeholders to ensure the Product Team is receiving necessary inputs
  • managing the quality of the solution and technical debt. Assist in testing and quality assurance processes
  • maintaining awareness of emerging technologies, industry trends, and architecture best practices and evaluate them for applicability
  • ensuring the overall HEINEKEN standards and best practices are adhered by (i.e. Quality, Compliance)
  • ensuring that the key competencies and expertise needed to develop, build, deploy and support the Product are embedded in the team
  • supporting the Product Owner in translating product needs and requirements into deliverable units of work—Epics/Features/Stories.
  • working with the Product Team and partners to ensure end-product meets business requirements
  • forging relationships globally to enhance solution maturity, both technically and business-wise
  • tackling business architecture, ensuring seamless data flows for enhanced journeys, and identify opportunities for process and technology improvements that have direct business impact
  • planning governance and planning for solution and capability maturity, continually assessing people, processes, and technology - the operating model for sustained excellence
  • zooming out and view the solution as part of the wider D&T architecture to plan ahead in terms of business and data architecture.

You are a good candidate if you have:


  • at least 3-5 years of relevant (global) experience in a similar position
  • experience defining requirements and deploying Commerce IT solutions across multiple markets.
  • good knowledge of Commerce business processes and functionalities in Commerce area (e.g., e-commerce B2B/B2C, sales order management, pricing & promotions, customer loyalty management, marketing automation, sales force automations, customer service, revenue management, ERP/SAP SD, etc.)
  • good knowledge of market leader technology solutions in Commerce area (see previous point for examples)
  • understanding of the software development life cycle
  • good understanding of system integration and deployment processes
  • good knowledge of MySQL or another database and querying language
  • familiarity with at least one major (data) cloud platform, e.g. Azure, AWS, or GCP
  • strong analytical and problem-solving skills, excellent communication, and collaboration abilities.
  • excellent facilitation, presentation, and analysing skills
  • good skills in MS Excel, PowerPoint, and financial modelling
  • experience in working with Business Intelligence tools would be a plus
  • experience of working in a deadline driven environment with rapid release cycles.
  • experience with Agile way of working
  • experience in rollout global solution operating across the markets will be considered as a plus.

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