Poland HGSS Order To Cash

Order To Cash (OTC)

Heineken Shared Service in Krakow, next to Purchase to Pay (PtP) or Record to Report (RtR), also deals with Order to Cash processes for 26 Operating Companies in 25 languages. Order to Cash is one of the most important processes aimed at effective management of the entire financial area in the organization. 

What do we do in OtC?  As the name suggests, this department takes care of the entire process from placing the order by the customer to the payment for the products. Covering everything from Credit Risk Management and Billing Services to Collection Management and Cash application.

Starting with customer Risk Assessment, where our specialists carefully assess customer's credit worthiness on the basis of internal and external data.

Going next to Billing Services - creating invoices related to the delivery of our core products, but also the creation of invoices which are not related to our core business but to other products like: services or charges.

The Pricing & Discount Team takes care of current product prices and discounts for our customers in ERP.

Finally, the Collection Team who are responsible for managing HEINEKEN’s customer accounts and controlling accounts receivable; they ensure cash is collected on due date and disputes are resolved in a timely manner by managing reminders, calls for payment, and explaining complaints with customers.

Cooperation of our specialists in each of these teams ensures consistency of cash flow in our Company and maintains positive customer and stakeholder relations.

Working in such a dynamic environment, as Order to Cash, besides broadening the knowledge of finance, systems or analytic skills, gives you the opportunity to develop soft skills. In the OtC department, contact with the customer is of great importance, skills such as the ability to talk to a demanding customer, as well as the ability to negotiate in case of debt collection, play a significant role.

Take a look at our Order To Cash job opportunities below!

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Solution Engineer
Solution Engineer Digital & Technology Kraków, PL, 31-864 15 May 2025
Digital & Technology Kraków, PL, 31-864 15 May 2025
GPM Stream Lead Market to Cash
GPM Stream Lead Market to Cash Finance Kraków, PL, 31-864 15 May 2025
Finance Kraków, PL, 31-864 15 May 2025
Collections Specialist with German
Collections Specialist with German Finance Kraków, PL, 31-864 15 May 2025
Finance Kraków, PL, 31-864 15 May 2025
Technology Specialist - DBB Deployment Maintenance
Technology Specialist - DBB Deployment Maintenance Digital & Technology Kraków, PL, 31-864 15 May 2025
Digital & Technology Kraków, PL, 31-864 15 May 2025
Regional Lead NSA
Regional Lead NSA Digital & Technology Monterrey, NLE, MX 15 May 2025
Digital & Technology Monterrey, NLE, MX 15 May 2025
IT Senior Project Methodology Specialist
IT Senior Project Methodology Specialist Digital & Technology Warsaw, PL, 00-844 15 May 2025
Digital & Technology Warsaw, PL, 00-844 15 May 2025
Market Development Supervisor
Market Development Supervisor Commerce Petaling Jaya (brewery), MY, 46000 15 May 2025
Commerce Petaling Jaya (brewery), MY, 46000 15 May 2025
Key Account Manager
Key Account Manager Commerce Las Vegas, Nevada, US, 89113 15 May 2025
Commerce Las Vegas, Nevada, US, 89113 15 May 2025
Data Engineer (Medior)
Data Engineer (Medior) Digital & Technology Amsterdam, NL 15 May 2025
Digital & Technology Amsterdam, NL 15 May 2025
Pessoa Coordenador(a) TPM (Vaga Afirmativa Exclusiva Para Mulheres) Supply Chain Igrejinha, BR 15 May 2025