Shift Leader

Shift Leader at Heineken Flagship Store

Location:

Amsterdam with a mix of on-site duties at the Heineken Flagship Store.

Part-time/full-time:

40 hours per week.
 

Closing date:

Thursday, 3rd October. Please note we may close vacancies early where we receive significant numbers of applications, so don’t delay!
 

Want to know why a job as a Shift Leader at Heineken Flagship Store is so exciting?

"Being a Shift Leader at the Heineken Flagship Store means coordinating a dynamic team to provide exceptional guest hospitality and running smooth store operations. It's an exciting role where every day is different, and your leadership drives both customer satisfaction and operational efficiency." 
 

What will you do as a Shift Leader?

As the Shift Leader, you will be responsible for coordinating all daily operational activities in the Heineken Flagship Store, focusing on merchandise sales and guest hospitality. Your main responsibilities include:
 

• Daily Operations Coordination: Overseeing the smooth execution of store operations, ensuring merchandise is displayed according to Heineken Experience (HEX) guidelines, and handling all in-store service requests.
• Guest Hospitality: Safeguarding exceptional guest service and ensuring that every visitor receives a warm, friendly, and memorable experience.
• Team Leadership: Managing and instructing floor personnel to ensure adherence to the HEX values, tracking worked hours, and ensuring correct administrative procedures are followed.
• Safety Compliance: Ensuring store operations comply with all relevant safety regulations to maintain a secure environment for guests and staff.
   

Proactive Store Development:

• Operations Tasks: Supporting store operations by performing tasks such as training staff and working on system improvements in alignment with the Store Operations Manager.
• Feedback & Improvement: Providing feedback on product offerings and promotions, and suggesting improvements to enhance store performance.
• Systems Management: Ensuring all systems, such as cash registers, are functioning correctly and flagging any issues or areas for improvement.
• Logistics Cooperation: Maintaining a strong relationship with the HEX Warehouse Manager and coordinating store logistics.

Are you the Shift Leader who completes our team?

You are a hands-on, service-oriented individual with excellent leadership skills and a passion for creating great guest experiences. Here’s what we are looking for:

• Experience: Proven experience in a retail or hospitality environment, ideally in a supervisory or team-leading role.
• Skills: Strong communication and leadership skills, with an eye for detail in both service and store presentation.
• Teamwork: Ability to manage and motivate a diverse team, ensuring smooth day-to-day operations.
• Customer Focus: A passion for delivering outstanding customer service and improving guest satisfaction.
• Problem Solving: A proactive mindset for improving processes, resolving issues, and optimizing store systems.

What's in it for you? Let's uncork!

• Competitive salary and benefits package including extra allowance for irregular hours
• Opportunities for personal and professional growth within the Heineken Experience 
• A dynamic and inclusive working environment with multiple nationalities
• The chance to lead and shape the Heineken Flagship Store’s operations.

Ready to join our team?

Are you excited to get started as our Shift Leader? Then apply immediately by clicking the green application button and sending us an updated version of your resume. A cover letter is not required, but we would love to hear about your passion for our position, so a short note along with your resume would be great. We look forward to receiving your application!