Solution Engineering Lead [Marketing Automation B2B]

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Commerce DevOps Hub is being established. The newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with maintaining, but most importantly developing (functionally and technologically) IT solutions supporting the Commerce area at Heineken. Commerce DevOps Hub is located in Kraków and will include highly qualified IT professionals with direct contribution to both the technological development of the Heineken Commerce and the Hub itself.

As the Marketing Automation Solution Engineering Lead, you will be a leader of solution and software engineering team overlooking the implementation and deployment of the business solutions. Collaborating closely with Product Owner(s), Product Architect(s) and other DevOps teams you will need to understand the business needs, helping Product Architect(s) to convert those needs into solution architecture specifications and services in line with overall engineering standards and roadmaps.  

You will be driving excellence in engineering practices to deliver high-quality solutions throughout the software development lifecycle in our Commerce IT landscape. This role involves also hands-on development work. 

You serve as a key contributor in refining and driving excellence in solution engineering practices to deliver high-quality solutions throughout the software development lifecycle in our Commerce landscape.  

The role reports directly to the Engineering Manager.

Your responsibilities would include:

• be the key contributor in the design, configuration, development and integration of IT solutions within the tech stack: Marketing Automation, together with other team members, to enable use cases per the needs of the business

• manage Marketing Technology Stack 

• manage the team by fostering collaboration, clear communication, setting goals and expectations, providing feedback, recognizing and rewarding efforts

• provide technical and architectural input to guide the development of scalable and robust solutions

• tailor technical solutions for OpCo’s requirements, often leveraging existing products or services

• customize and configure systems to meet the agreed scope. Develop and maintain configuration rules and logic based on business requirements and industry best practices

• communicate with users and OpCos, working closely with the PO and other DevOps teams

• oversee the resolution of complex technical or business challenges in areas such as Sales CRM

• integrate solutions with other Heineken systems and data sources to ensure seamless data flow and process automation

• conduct thorough testing and validation of configured solutions to ensure accuracy and functionality

• provide technical support and troubleshooting assistance as needed

• drive continuous improvement in platform stability, performance, and scalability

• proactively identify and recommend opportunities to optimize team delivery and business processes

• adhere to solution standards, architectural guidelines

• knowledge transfer: document configuration processes, guidelines, and best practices for future reference & support with proper knowledge transfer to service delivery and OpCo teams

Collaboration: 

• act as a technical mentor to less experienced team members, fostering skill development and knowledge sharing

• contribute to the establishment and refinement of the appropriate deployment process. Collaborate with other teams to gather requirements and specifications for product configurations

• provide support to other Commerce teams by addressing technical queries, highlighting risks, and proposing improvements across different phases of the development cycle

• coordinate with development teams to maintain the highest quality standards for the product, ensure that all Heineken standards are applied

• collaborate with cross-functional teams, including Product Owners, Product Architects, and DevOps teams, to ensure seamless delivery and support of solutions

• stay updated on emerging technologies and trends in key technologies in our landscape

• work on continuous improvement of IT and business processes and their implementation in systems

You are a good match if you have:

• 8+ years of working experience in a similar position developing IT solutions into large multi-nationals 

• a least 5+ years of hands-on experience and in-depth knowledge of mandatory-to-know technologies 

• 5+ years of managerial experience  

• strong understanding of configuration management principles and practices 

• proven track record of delivering scalable, high-quality solutions

• experience in the rollout of global solutions operating across global markets 

• strong knowledge of distributed systems and integration methodologies 

• experience with working in an Agile environment and collaboration with cross-functional teams to ensure successful delivery 

• experience with automation testing tools 

• strong communication skillsExperience in stakeholder management with the ability to influence stakeholders at all levels as well as balance views 

• pragmatic, and collaborative team player 

• you thrive in a fast-paced and changing environment and can learn new technologies fast 

• problem-solving skills and ability to make critical technical decisions  

Technology Stack: Marketing Automation Platforms like Salesforce Marketing Cloud/Microsoft Dynamics 365 Marketing/Adobe, CRM best practices, Guidelines in setting up omni channel campaigns, Marketing Automation APIs , Setting up of Marketing Automation Instances, Consumption Model for Marketing Automation Platforms, SQL/SOQL, Programming Languages: JS, Python, Microservices and MESH architecture, Consent Management, CDP Platforms: Salesforce Data Cloud/Customer Insights/SAP CDP 

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline. At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.