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Transition Manager

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.
We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Support Functions & Hubs are an integral part of HEINEKEN Global Shared Services Center.
Our support teams & hubs represent various functions vital for successful performance of the whole HGSS. They include internal finance, HR, transformation programs, operational excellence, global control & process improvement and other.
Our aim is to support other departments in order right business decisions are taken. We serve multiple services inside of our organization.


You are a good match if you have:

  • Bachelors or Master’s degree in Finance, Accounting, Economics or Management,
  • Minimum 4-6years of relevant experience in a similar position (Transition Manager/ Project Manager) in an international SSC or BPO environment,
  • Proven track record of transition management/coordinationof processes into an SSC/BPO organisation,
  • Strongknowledge and experience of project management and SSC/BPO related transitions,
  • Ability to work independently as well as within a team environment and deliver within agreed deadlines,
  • Knowledge of HEINEKEN’s operations, specifically finance, preferably at Group and OpCo level,
  • Demonstrated multi-cultural experience through international work placements,
  • Strong MS Office skills (Word, Excel, MS Project, Visio/Aris, PowerPoint).


You are a perfect match if you also have:

  • Project certification (PMP,PRINCE2, Agile PM etc.),
  • OpCo experience, FSS Project experience, OpConetwork, HEINEKEN experience,
  • Experience and understanding of BPM, RtR, PtP and OtC activities,
  • >3 years people/stakeholder management.


Your daily tasks may include:

  • Plan transitions in detail with all stakeholdersand functionsinvolved (OpCo, HGSS), including scheduling projectdeliverables, milestones, required tasks & scope of processes to be transitioned,
  • Regularly report to Senior Transition Lead/s the status of the Transition for assigned group of OpCos,
  • Coordinatingand successfully project manage the transition of processes in scope from the OpCos into the HGSS (Manage transition remotely),
  • Collaboratingwith Senior Transition Lead/s, OpCosand SHARP-X Teamto ensure all interdependencies are addressed on time,
  • Monitoring and control the execution of the transitionplan to ensure OTIF completion of the plans,
  • Pro-actively manage risksand escalating when needed. Resolving transitions issues, document risks and create mitigation plans,
  • Providing a link during transition between the HGSS Knowledge Capture Team, Senior Level Management, Senior Transition Lead, SHARP-X Team, other stakeholders,
  • Ensuringthat schedules and resources are aligned to deliverappropriate documentation of the local processes. This includes overseeing the work performed by all streams including providing a quality review of documentation (Process Maps and Standard Desktop Procedures),
  • Coordinate and manage work of Business Analysts in support of Transition for specific OpCo,
  • Ensure correct application of transition methodology to each transition being managed by the Business Analysts,
  • Ensure successful delivery of transition outputs, including Decision Toll Gates, to sing-offthe readiness to move to each Transition stages: Sol ID, Transition set-up, Knowledge transfer,Ramp Up, Go Lives,and stabilizationand the overall transition completion.
  • Team performance management in line with HGSS HR instructions. Motivate, manage, and inspire the Business Analysts, coaching to support individual development and improved team outcomes,
  • Prepare Detailed Knowledge Transfer and Ramp Up Plan considering SHARP-X deployment schedule,
  • Analyse and report performance of the KT Team during KT and Ramp Up,
  • Any other ad hoc task assigned by STL within the scope of functional responsibilities.


Job Segment: BPO, Business Process, Manager, Network, Project Manager, Operations, Management, Technology

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