Technology Specialist - Observability Technical Expert

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Your responsibilities would include: 

• leading requirement discovery, prioritization, and effort estimation - play a key role in the discovery phase by working closely with stakeholders to capture business observability requirements, ensure their effective translation into technical needs, prioritize them, and accurately estimate the required technical effort and resources for implementation

• driving technical decision-making - define the New Relic adoption approach appropriate for specific use cases, evaluating non-standard cases and making decisions on which should be implemented and which should not. Provide the Digital Operation Team with thoroughly evaluated input for non-standard scenarios, including clear definitions of what needs to be done and rationale for implementation, to support their responsibility for establishing standards and extending observability capabilities

• creating the technical roadmap for observability adoption across Heineken - take ownership of developing and maintaining a clear, phased roadmap for the adoption and scaling of New Relic solutions within Heineken. Define milestones, align cross-functional teams, and ensure the roadmap supports the company’s broader observability and business objectives

• monitoring system health and performance - continuously analyze system metrics, logs, and events to proactively identify and resolve performance or reliability issues. Use analytics to recommend improvements that enhance the stability, availability, and scalability of technology services

• increasing observability maturity across the organization - design and execute strategies to elevate the organization’s overall observability maturity, progressing from basic monitoring to advanced analytics, automated response, and business-aligned insights. Champion adoption of best practices and ongoing improvement to ensure Heineken achieves a high level of operational resilience and proactive issue management.

You are a good candidate if you have:

• expertise in defining and deploying observability solutions across multiple domains (e.g., commerce, supply chain, ERP systems)

• proficient ability in creating technical roadmaps and delivering user-focused solutions

• experience in observability requirements discovery, prioritization, and effort estimation

• 5–8+ years of experience in data engineering or a related field

• excellent English language.