Technology Specialist - Legal Affairs

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

This role is part of the D&T department of HEINEKEN International and is located in Heineken Global Shared Service. D&T is proud to bring cutting-edge innovation, strong technology and advanced analytics to HEINEKEN. With speed and agility we ensure HEINEKEN has the technological competitive advantages it needs to deliver on its ambition. The Technology Specialist is primarily focused on the implementation and support of Global Solutions as common business platforms in the Operating Companies (OpCo). The Technology Specialist supports the Business Process Owner in translating business requirements into solution design and participates in the technical development of common business platforms in the area of Legal affairs. The Technology Specialist is part of the Product Team, supporting the business on the common business platforms in Legal affairs like Ironclad, Persuit, Brightflag, OneTrust, DocuSign, EQS, EthixBase, iManage, Diligent Entities, etc and is the IT liaison with external support partners and various other HEINEKEN teams.


Your responsibilities would include:

• executing support model ensuring SLAs are met
• ensuring proper user management of the platform
• supporting test execution, test automation initiatives and test scripting
• identifying potential bottlenecks and their underlying causes that affect the product and proposing how to resolve these
• ensuring the product design and implementation adheres to functional requirements, architecture and security standards
• ensuring solution is aligned with Enterprise Data Model
• delivering working product enhancements within the allocated timescale and quality standards that minimize rework and aspire to a zero defect culture
• supporting implementation and execution of IT controls
• demonstrating product features during sprint reviews to stakeholders
• ensuring consistency of the overall solution
• working with business counterparts to understand, elicit, analyze, document and communicate program and platform/application requirements
• maintaining awareness of emerging technologies, industry trends, and architecture best practices, and evaluating them for applicability
• keeping up with relevant developments in the functional domain, focusing on technical solutions and being, together with team members, end-to-end
• responsible for delivering the value of the product through the entire product life cycle
• being able to reduce complexity of the work to be done
• coordinating work of third-party engineers, other related D&T global solutions teams and enablement teams to secure successful IT solutions delivery
• working on development, support and monitoring of integrations with ERP and other systems where applicable.

You are a good candidate if you have:

• Master’s / Bachelor’s degree in a technology, engineering, business, or related discipline, with a focus on applying technology to solve business challenges
• minimum of 5 years of experience in business/IT consulting, particularly in the management and maintenance of business platforms/applications ideally in the area of legal affairs like CLM (Ironclad and/or others), Persuit, Brightflag, OneTrust, DocuSign, EQS, EthixBase, iManage, Diligent Entities, etc
• excellent communication skills; ability to communicate well with technical and non-technical people
• analytically and quantitatively strong, highly structured
• technical background with experience in one or more IT areas
• being a team player and working effectively within the product team
• ability to identify and understand multiple stakeholder perspectives and build consensus,
• demonstrated leadership in driving changes to managed solutions, designing and implementing new solutions, and proposing innovative ideas to the business
• strong analytical skills with a proven track record of leading process/system improvements and standardization projects
• experience with leading cross-functional teams and third-party engineers in delivering successful IT solutions
• demonstrated proactiveness, independence and logical thinking in solving complex issues
• experience in test automation, data modelling, data analytics and IT controls implementation and execution seen as a plus.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

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