Technology Specialist - Data Lifecycle

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Your responsibilities would include:

• system administration: Administer and manage the OpenText Document Management system, including configuration, updates, and performance tuning
• providing technical support: Provide expert support for OpenText Document Management users, addressing issues, resolving problems, and offering solutions
• implementing solutions: Oversee the deployment and integration of OpenText Document Management solutions within the organization
• customizing and optimizing: Customize and optimize OpenText Document Management features to meet specific business requirements and improve user experience
• ensuring security and compliance: Ensure that the document management system complies with industry standards and regulations, including data protection and security
• training and documentation: Develop training materials and conduct training sessions for end-users. Create and maintain documentation related to system configuration, procedures, and troubleshooting
• monitoring: Monitor system performance, conduct regular audits, and implement necessary updates and patches to maintain system integrity
• collaborating with peers: Work with other departments to understand document management needs, provide solutions, and support business processes
• participating in projects: Participate in technology projects related to document management, including upgrades, migrations, and system enhancements.

You are a good candidate if you have:

• higher education: Bachelor’s degree in computer science, Information Technology, or a related field
• proven experience: Proven work experience in OpenText Document Management systems and having knowledge or work experience in SAP is an added advantage
• deep knowledge of OpenText Document Management functionalities, including configuration, administration, and troubleshooting
• a strong understanding of document management best practices and industry standards
• experience with system integration and customization
• proficiency in database management and system security practices.
• excellent problem-solving, communication, and interpersonal skills
• certifications (optional but preferred): OpenText certifications or related credentials in document management systems.
• experience with working in an Agile environment
• problem solving and root cause identification skills
• experience working in teams: You are a team player and you are able to work effectively at all levels of the product teams with the ability to influence others to move toward consensus
• experience in identifying and understanding multiple stakeholder perspectives and "truths" and bring an open mind to understanding and build on the views of others
• fluency in English.

What we Offer: