Technology Specialist - Customer Service

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

The Technology Specialist (Customer Service) is part of the D&T Customer Service & Logistics Team (Supply Chain) and is one of the professionals who support the Customer Service to deliver the digitized solutions to our Business. This role requires a solid understanding and practical experience in SAP S/4 HANA, SAP ECC (SD, LE, MM).

Your responsibilities would include:

• leading, coaching and developing capabilities within the team to embrace change and support the delivery of the strategic agenda
• business collaboration: work closely with business stakeholders to understand their needs and translate them into effective technological solutions for logistics.
• project collaboration: leverage expertise in SAP Order to Cash (OTC), collaborating with SAP S/4 HANA implementation team.
• system configuration and customization: lead the design, configuration, and standardization of CS systems to meet complex business requirements, ensuring seamless integration with other enterprise systems, aligned to architectural vision, design and quality
• system enhancement: identify opportunities for system enhancements and lead the implementation of new functionalities, upgrades, and innovations to maintain state-of-the-art logistics operations
• process improvement: collaborate with business stakeholders to identify areas for process improvement and implement solutions to drive efficiency and effectiveness in logistics operations.
• performance monitoring: establish and monitor key performance indicators (KPIs) to evaluate CS&L performance, conducting regular audits and analyses to identify areas for improvement
• collaborates with Product Architects on the solution design to ensure it conforms to the overall architectural vision and technical roadmap
• maintaining awareness of emerging technologies, industry trends, and technology best practices; evaluating them for applicability
• close collaboration with system integrators and other suppliers, enabling them to coordinate/communicate to third parties and being the driving force to support our teams in resolution and escalation if needed
• define, communicate and maintain a clear vision for the SAP OTC aligned with organizational goals.

You are a good candidate if you have:

• Bachelor’s degree in engineering, Information Technology, Computer Science, Logistics, or a related field
• 5-7 years of overall IT experience in SAP with at least 2 full cycle project execution experience as Order-to-Cash consultant with a proven track record of leading large-scale projects and initiatives
• relevant certifications in logistics technology (SAP S/4 HANA, SAP SD) are preferred
• experience in SAP S/4 HANA implementation
• experience ensuring seamless integration between SD/CS and other modules & platforms
• an innovative mindset with a focus on leveraging new technologies and methodologies to drive continuous improvement
• excellent communication skills (both verbal and in writing): ability to communicate well with technical and non-technical people
• you are a team player, and you can work effectively at all levels of the product teams with the ability to influence others to move toward consensus
• ability to be analytically and quantitatively strong, highly structured, and a fast learner
• ability to work independently, taking ownership and leading when/where asked and needed
• subject Matter Expert in SAP SD and have implementation experience of projects, experience in Strategy & Consulting
• strong understanding of SD architecture and technical design.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

What we offer: