Technical Product Manager [Data]

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Commerce DevOps Hub is being established. The newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with maintaining, but most importantly developing (functionally and technologically) IT solutions supporting the Commerce area at Heineken. Commerce DevOps Hub is located in Kraków and will include highly qualified IT professionals with direct contribution to both the technological development of the Heineken Commerce and the Hub itself.

As the Technical Program Manager for Data in D&T Commerce, you have an understanding and expertise in Commerce products technology stack, that allows you to be responsible for orchestrating and delivery of complex products/programs, that involve managing interdependencies between multiple products, departments, or organizations as well as an alignment with the organisation’s technical strategy.

You will coordinate and manage interdependencies between teams to alleviate the Engineering Manager from operational and tactical program management tasks, ensuring alignment between organizational goals and technical execution.

You will collaborate closely with a wide range of stakeholders to understand the business needs, helping Technology Managers and Product Architects to convert those needs into solutions architecture and services in line with overall engineering standards and roadmaps. Also, an important element of your role will be to drive excellence in products/programs engineering practices to deliver high-quality solutions throughout the software development lifecycle in our Commerce IT landscape.

Your responsibilities would include:

• Product Delivery Management:
• lead the orchestration of large, complex products delivery spanning multiple solutions and product organizations, ensuring alignment of resources, timelines, and objectives across the organization
• co-create a roadmap for products/solutions (in cooperation with Engineering Managers and Product Managers/Product Owners)
• support the end-to-end delivery of products, spanning multiple organizations cross Commerce, ensuring the consistent releases of different packages in a modular architecture
• cooperate on technical resources allocation together with Engineering Manager and Tech Leads
• represent the Department in third-party conversations
• act as a bridge between the Tribe and the rest of the organization, to align on needs for product deployments (alignment on environments availability and required inputs)
• grow and guard effective communication and coordination within the cross-tribe/org product delivery, by establishing communication channels and schedule
• when needed, leads resolution and “war room” teams, acting as escalation and resolution contact
• Technology Strategy Alignment:
• actively engage in defining and shaping the technology strategy in Commerce landscape, ensuring alignment with business priorities and the organization's long-term technical roadmap. Elevate technology evolution discussions and it’s impact with relevant stakeholders within the organization
• support the Technology Manager in implementing technical strategies, ensuring that engineering decisions align with both business objectives and technical standards
• Risk & Issue Management:
• oversee the identification and resolution of cross-team issues and risks, proactively mitigating challenges that impact program success
• identify and resolve conflicts in program
• proactively resolve roadblocks and issues impacting the program
• Stakeholder Management:
• engage with a broad range of stakeholders, including senior leadership, tribes leadership, product teams, and external partners
• communicate effectively across all levels of the organization, influencing decision-making at both operational and strategic levels
• Release Orchestration/Package Management:
• coordinate and oversee releases. Orchestrate release processes, ensuring that all teams follow a consistent approach to releases, in alignment with the organization's release strategy. Coordinates product through all the development stages, Imposing DevOps practices standards
• performance evaluation: Evaluate performance metrics for product delivery processes across the organization and provide potential solutions to improve efficiency and quality
• Strategic Planning & Execution:
• collaborate with Product Managers/Product Owners, Engineering Managers, and senior leadership to ensure that projects align with broader organizational goals and technical strategies.

You are a good match if you have:  ​​​​​​​

• 8+ years of experience as a Technical Program/Project Manager with a deep understanding of technology, products lifecycle and IT architecture, in a large-scale technical environment, managing large-scale cross-organizational programs
• experience in managing and delivering successful software products for large companies, including a proper release management
• expertise in programs with the technology stack: Microsoft Dynamics 365, Salesforce, SAP
• deep understanding of software development, product development lifecycle, DevOps methodology, technical design, and architecture concepts
• ability to engage in detailed technical discussions with software engineering teams
• knowledge of and experience with the following products: CE, OMS, Customer service with the ability to understand and challenge business processes/concepts to align technical programs with business goals
• adept at managing ambiguity, identifying dependencies and conflicts, and navigating complex technical and business challenges
• hands-on experience in modern software product engineering frameworks, with the ability to lead large-scale agile environments and continuous pipelines
• skilled to identify and mitigate risks in cross-organization programs
• strong communication and stakeholder management skills, with the ability to effectively engage with senior leaders and influence decision-making across the organization
• ability to indirectly influence and direct teams, as well as senior stakeholders (no direct authority, no direct reports)
• effective verbal and written communication with knowledge of how to effectively convey information between technical and non-technical stakeholders.

You are a good match if you know/have: 

• Jira, Confluence, Agile and Scrum frameworks
• strong experience in Azure cloud data services & technologies 
• Data Modelling & Architecture 
• platforms: Azure Databricks, Unity Catalog, Delta live tables, Fault Tolerance, Performance Management, ETL pipeline design 
• chosen program management e.g. PgMP, MSP and/or project management e.g. PMP, PRINCE2 or similar
• chosen Agile certifications e.g. Scaled Professions Scrum (SPS), SAFe Agilist, Certified Scrum Master (CSM) or Professional Scrum Master (PSM), Certified Scrum Product Owner (CSPO) or similar
• DevOps certification (DevOps Foundation, Safe DevOps, etc.)

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline. 

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