Supply Chain (SIAM) Stream Lead ‎

The Digital & Technology Team (D&T) is an integral division of the HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us, you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office, and much more? Visit our website: Heineken (https://heineken-dt.pl/en)

Service Integration & Management is a new global digital and technology department, created with a focus on streamlining D&T processes related to Testing, Service Management, and Observability. SIAM is also a matrix organization, with clear ambition and focus on enabling service management across functions, regions, and operating companies, including elevating the current capabilities to hub organizations.

Your responsibilities would include:

• being accountable for the service management across the Heineken organization, including being a knowledge point for the function landscape
• understanding/owning the service management insights for the domain
• acting proactively to ensure system stability, issue resolution, and service continuous improvement of the operating stream ecosystem based on critical business input
• managing the service per functional domain, including incident resolution, and proposing improvements to product teams.
• providing insights for functional domain D&T landscape stability, resilience, and cost, and driving improvements with quarterly progress reports
• governing stakeholder management across Heineken regarding functional service management, and enabling technology process standardization across the portfolio globally
• developing the SIAM organizational design to ensure optimal support for the OpCo's.
• enabling the transformation of the function and ensuring appropriate staffing of the SIAM Functional Pilar
• managing the budget related to the Functional Pilar
• implementing Heineken leadership, culture, and values across service management functional teams.

You are a good candidate if you have:

• 8 years of working with relevant functional senior business stakeholders, influencing and working with OpCo’s
• 5 years of experience in managing vendors, resources, and contracts
• 5 years of experience leading large teams in a multi-cultural environment
• Master’s degree in Computer Science or a relevant Function
• enough technical depth and affinity with the relevant function to understand issues and judge their relative importance
• the courage to be innovative: embracing IT innovation and technological possibilities, and bringing them to the relevant functional teams
• the ability to identify and manage interdependencies and optimize business value
• reflection, open discussion, and trust to help the Product Teams grow and develop
• the ability to create an environment in which the self-confidence and proactivity of the teams can blossom 
• positive and problem-solving skills
• fluent English
• strong stakeholder management and excellent communication skills.

You are a perfect match if you also have:

• ITIL certification, Project certification

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in the Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to the global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting the proper option in this tool or by communicating it on the hotline. #LI-HYBRID

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