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Sr Collections & Disputes Spec/TC

Key responsibilities:

- Manage customer relationship and ensure a high level of service is provided at all times-Handling incoming and outgoing calls with customers
- Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
- Uses strong analytical and digital skills to create better insights, ensure disputes are resolved and prevented from repeating in future
- Demonstrates pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitatesthe identification and resolution of any customer disputes 
- Is Backup of TL in operational meetings with OpCo, daily huddles with team
- Is responsible for operational delivery based on business objectives with expected quality
- Monitors team’s daily performance



Experience / skills required:

- Excellent written and verbal English

- Strong understanding of end2end Order to Cash process
- Business knowledge including logistic part
- Ability to translate rout causes into improvements 
- Written and verbal communication skills

- Acts as a buddy for new joiners 
- Supports Recruitment of Jr Specialists/Analysts
- Supports TL in status check of objective and development plans for team members
-  Coordinates and supportsin people recognition
- Is empowered as first line people related issues
- Shares best practices in planning development actions

Job Segment: Network, Accounts Receivable, Collections, Technology, Finance

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