Solution Engineer [MS Dynamics 365]

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Commerce DevOps Hub is being established. The newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with maintaining, but most importantly developing (functionally and technologically) IT solutions supporting the Commerce area at Heineken. Commerce DevOps Hub is located in Kraków and will include highly qualified IT professionals with direct contribution to both the technological development of the Heineken Commerce and the Hub itself.

As the Solution Engineer, you will focus on delivering innovative and effective cloud-based CRM solutions, leveraging Microsoft Dynamics 365 to drive customer acquisitions. Collaborating closely with your lead, Product Owner(s), Product Architect(s) and other DevOps teams you will need to understand the business needs, helping Product Architect(s) to convert those needs into solution architecture specifications and services in line with overall engineering standards and roadmaps.  

You will be practicing excellence in engineering to deliver high-quality solutions throughout the software development lifecycle in our Commerce IT landscape. This role involves hands-on development work. You serve as a key contributor in delivering high-quality solutions throughout the software development lifecycle in our Commerce landscape. The role reports directly to the Solution Engineering Lead. 

Your responsibilities would include:

• design, configure, and implement Microsoft Dynamics 365 CRM solutions based on business requirements

• develop custom plugins, workflows, and scripts to enhance CRM functionality

• integrate Dynamics 365 with Power Platform, Azure services, and third-party applications

• collaborate with business teams, product architect, lead and business analyst to understand requirements and implement them in the system 

• optimize CRM performance, security, and scalability

• develop and maintain custom dashboards, reports, and Power BI visualizations

• work with Azure DevOps for source control, CI/CD pipelines, and automated deployments

• provide ongoing technical support, troubleshooting, and user training

• stay updated on Microsoft Dynamics 365 updates, best practices, and industry trends

• knowledge transfer: document configuration processes, guidelines, and best practices for future reference &upport with proper knowledge transfer to service delivery and OpCo teams

• contribute to the establishment and refinement of the appropriate deployment process. Collaborate with other teams to gather requirements and specifications for product configurations

• provide support to other Commerce teams by addressing technical queries, highlighting risks, and proposing improvements across different phases of the development cycle

• coordinate with development teams to maintain the highest quality standards for the product, ensure that all Heineken standards are applied

• collaborate with cross-functional teams, including Product Owners, Product Architects, and DevOps teams, to ensure seamless delivery and support of solutions

• learning: stay updated on emerging technologies and trends in key technologies in our landscape & work on continuous improvement of IT and business processes and their implementation in systems.

You are a good match if you have:

• Bachelor's degree in computer science, Commerce, Business, or related field

• proven experience (5+ years) in CRM technology, specifically working with Microsoft Dynamics 365(CRM) 

• strong technical skills, including experience with coding and scripting languages  

• in-depth understanding of CRM 

• experience with CRM systems, data modelling, and integration with external systems (e.g., APIs, ETL processes)

• strong analytical and problem-solving skills, with a proven ability to troubleshoot complex issues

• ability to communicate complex technical concepts to non-technical stakeholders

• excellent interpersonal and communication skills, with a customer-focused mindset.

Technology Stack: 

• Microsoft Dynamics 365 Customer Engagement (CRM) modules, custom entities, forms, workflows, and business rules, C#, .NET, JavaScript, TypeScript, and SQL Server, Azure services (Logic Apps, Functions, API Management, Blob Storage), REST APIs, SOAP, Web Services, and system integrations, Agile/Scrum development methodologies, Azure DevOps, CI/CD pipelines, and source control, implementation security roles, business rules, and field-level security, Unit Testing, UI Testing, and Test Automation frame.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

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