Solution Engineer

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

As the Solution Engineer in the Global deployment team, you will be a business facing individual responsible for the technical configuration of specific business processes of our OpCo’s across a variety of technologies. Ensuring on time delivery of agreed scope and functionality with the Senior Solution Engineer, for our OpCo’s to better serve their customers.

Your responsibilities would include:

• technical activities: customizing and configurating software applications or systems to meet the agreed scope; developing and maintaining configuration rules and logic based on business requirements and industry best practices; conducting thorough testing and validation of configured solutions to ensure accuracy and functionality; during all stages of the deployment project, providing technical support and troubleshooting assistance to users and internal teams as needed
• documentation and knowledge transfer: being responsible to document configuration processes, guidelines, and best practices for future reference; supporting with proper knowledge transfer to service delivery and OpCo teams
• collaboration: collaborating with the Senior Solution Engineer to ensure appropriate deployment process is in place and followed; collaborating with cross-functional teams to gather requirements and specifications for product configurations
• learning: being updated on emerging technologies and trends in key technologies in our landscape.

You are a good candidate if you have:

• 5+ years of working experience in the similar position deploying software into large multi nationals
• 2-3 years of experience with many of the above-mentioned technologies
• experience in collaboration with cross-functional teams to ensure successful delivery
• strong understanding of configuration management principles and practices
• strong communication skills with the ability to effectively interact with stakeholders at all levels
• ability to learn new technologies fast
• ability to multitasking
• experience with distributed systems, microservices architecture
• excellent written and verbal English
• experience with Jira.

Good to know:

• Microsoft Dynamics 365 (CE or F&O or Contact Centre)
• JavaScript / TypeScript (Node.js)
• GraphQL / Apollo
• Loyalty Solutions (i.e. Epsilon)
• Payment platforms (i.e. process out)
• CTI Solutions (i.e. Genesys)
• SAP
• Middleware solutions (i.e. Boomi or MuleSoft)
• Azure DevOps.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

What we offer: