Senior Business Analyst

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.
We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:
 
Support Process Owner in proactively managing respective process and design topics, including but not limited to:

• identification and analysis of user requirements within VAT/indirect tax area, including relevant end-to-end transactional, cross-stream processes
• ensuring alignment of process design with global standards, legal/tax frameworks, and strategic objectives
• providing expert knowledge of the subject area
• being responsible for the successful closing of gaps between “as-is” and “to-be” situation
• participating in governance boards or design meetings to represent process-related topics
• identifying business process improvements and changes and communicate them to the product team
• acting as a change agent by promoting process adoption and standardization across OpCos
• validating the process designs, contribute broader tax topics design and support Product Experts on platform design
• ensuring process changes are modelled/updated in HEPM
• maintaining process documentation and ensure alignment with evolving business and legal requirement
• cross-functional alligment and collaborating with Product Experts to ensure the platform supports the intended process
• supporting on developing and implementing standard operating procedures  
• developing, implementing and safeguarding control environment, in line with the HEINEKEN Tax Control Framework.  

Point of contact towards OpCos*, including but not limited to:

• supporting the OpCo on their change management journey and making the change stick
• ensuring OpCos remain compliant with standard processes (PDDs), Legal/Tax governance requirements, and Data Management Standards
• working with OpCos to foster active participation and ownership of the new solution (processes & tools) and ensuring a proper and effective knowledge transfer (e.g. documentation, training, etc.)
• support on developing and implementing standard operating procedures  
• developing, implementing and safeguarding control environment, in line with the HEINEKEN Tax Control Framework
• translating business needs into process flows and documentation
• supporting communication and alignment between global and local stakeholders during deployments
• assessing impact of issues on process compliance and operational flow
• facilitating feedback loops with OpCos to capture improvement ideas and pain points
• coordinating and supporting on global SIT, supporting Deployment team on End-to-End testing (SIT and UAT) and ensuring that process-related controls are tested and validated during SIT/UAT
• *During deployment, tax Platform Deployment Specialist (PDS) are responsible for the above activities related to OpCos

Other:

• working in close collaboration with product team and  act as a liaison between business users and technical teams
• supporting standing organisation activities
• supporting deployment activities  

You’re a good candidate if you have:

• strong understanding of how SAP and tax platforms support end-to-end tax processes
• 5+ years of experience in end-to-end transactional, cross-stream tax processes and process design with a strong understanding of VAT/indirect tax and with experience in compliance roles
• ability to assess business impact and urgency of incidents and requests
• strong analytical skills and stakeholder management, with the ability to explain processes clearly and build collaborative relationships
• clear and effective communication skills, both with technical and non-technical stakeholders
• experience with translating business needs and queries into technical system language
• experience with issue analysis, system testing and training delivery
• effective communication, presentation, and time management skills
• excellent English skills
• skilled in facilitating workshops and gathering process requirements.

You’re a perfect candidate if you also have:

• experience working at HEINEKEN, with an understanding of tax-relevant processes
• experience in process modelling tools (e.g., ARIS, Signavio, HEPM) and process mining tools (Celonis)
• experience collaborating across different streams, ensuring alignment and end-to-end process effectiveness

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

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