Product Specialist - Autobank

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• Identifying improvement opportunities and integrating best practices for future Autobank process enhancements
• Maintaining tools daily by monitoring business changes, submitting requests to D&T, and providing required information for implementation
• Analyzing issues and incidents before escalation, delivering a functional/business assessment
• Coordinating and supporting UAT with key users
• Assessing change requests (CRs/BRDs) and driving the implementation of new functionalities
• Delivering training sessions and refreshers to key and end users, keeping training materials up to date
• Supporting globally driven changes affecting tool setup (e.g., IFRS implementation)
• Acting as the first point of contact for escalations from Operating Companies (OpCos)
• Ensuring OpCos remain compliant with company policies (PDDs), Data Management Standards, and Legal/Tax Governance requirements
• Measuring template usage and tracking KPIs/PPIs (e.g., quality, timeliness).

 
You’re a good candidate if you have:

• Autobank knowledge and functional SAP expertise
• 3+ years of experience in a relevant field
• Experience in Order-to-Cash (OTC) and a background in Finance and/or Customer Service
• Ability to assess business impact and urgency of incidents and requests
• Strong analytical skills and stakeholder management, with the ability to explain processes clearly and build collaborative relationships
• Proven ability to analyze, track, and interpret KPIs/PPIs, perform root cause analysis, and translate insights into improvements
• Clear and effective communication skills, both with technical and non-technical stakeholders.

You’re a perfect candidate if you also have:

• Experience working at HEINEKEN, with an understanding of Finance processes and operations
• Knowledge of HEINEKEN’s environment, preferably both at Group and Operating Company (OpCo) level
• Experience collaborating across different Finance streams, ensuring alignment and end-to-end process effectiveness.