Product Owner Connectivity

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

As Product owner (PO) Global Connectivity you and your team are part of the Global TechBase Portfolio within D&T. As PO you are accountable for maximizing the value of the ‘products’ and the value delivered by the Product Team. You own the Connectivity product vision, strategy and roadmap. As Connectivity Product Owner, you will play a vital role in defining HEINEKEN enterprise network strategy, improving the pathways for how data is transmitted between an increasingly complex digital landscape, while ensuring sufficient protections, resiliency, and operational efficiency.

The Product Owner represents the voice of the customer towards the team and its partners and is responsible to ensure alignment with all relevant stakeholders. The Connectivity team Product Owner reports into the TechBase global portfolio Tribe Lead. Apart from the Connectivity team, also the Cloud & Hosting Product Team, the End User Devices Product Team and the Collaboration Product Team report into the TechBase Portfolio.

Your responsibilities would include:

• establish the technological prerequisite necessary for world-class operational excellence of network solutions at HEINEKEN, inclusive of monitoring, predictive/proactive analytics, automated self-healing, and rapid recovery. Identify, define, develop, and publish KPIs and operational scorecards which monitor network system performance
• accountable for effective Product Backlog management, especially deciding on priorities and directions to maximize value delivered by the Connectivity team
• drive end-to-end engineering efforts for networking products inclusive of SDWAN, firewall, wireless, IoMT, IP/DNS, VPN and load balancing technologies. Experienced with network technologies and services in an international environment and setup
• knowledgeable on Wide and Local Area Network (WAN/LAN) services, network architecture, technologies like: access points, routers, switches, VPN’s both for IT domain and in the production control domain (PCD or OT environments)
• responsible for the financial governance of network technologies. Continuously evaluating the economic efficiency of HEINEKENs networking solutions inclusive of hardware solutions, cloud solutions, and acquired data services. Included are all expenditures (capital and operating expenses) and proceeds (charge-outs to HEINEKEN operating companies, OPCOs). Develop the annual budgets and contribute to annual 5-year planning to project the long-term run rate of networking solutions
• managing internal stakeholders across all Functional domains (e.g. Commerce, Supply Chain, Finance), establish deep relationships with key stakeholders within the Digital & Technology service department including Information Security, Data & Analytics, application leadership and external partners like Orange Business, Aviatrix, NTT, Fortinet, Cisco, etc.
• in collaboration with Enterprise Architecture, define the architectural standards for networking solutions, develop roadmaps, inclusive of throughput sizing, pathway design, carrier and path diversity, system resiliency designs, and efficient operational management standards
• utilize deep problem solving and critical thinking skills to develop solutions for difficult challenges that exist across HEINEKEN networking ecosystem and develop solutions utilizing modern networking modalitie
• collaborate with Scrum Master to lead a high-performing, agile, network product team to deliver fit-for-use and fit-for-purpose technology solutions, aligned with software-defined-networking (SDN) and infrastructure-as-code practices, which have a significant operational return on investment
• demonstrated experience in managing global partners with more than €20M/year per contract

You are a good match if you have:

• Master’s degree in IT
• work experience, years of experience required in a complex international environment (Countries/Regions)
• state the minimum qualifications/ experience and skills required to successfully perform the job
• the ideal candidate should have a strong and demonstrated leadership experience with Connectivity and Networking in a multinational environment
• inspirational servant leader for the product team
• proven experience in managing global teams (combining internal employees and external partners), creating a trusted, business-focused mindset, and developing secure design strategies for related services
• proven experience in identifying, selecting, and implementing relevant new technologies and influencing the business with a formal global financial business case for its related services
• an entrepreneurial mind-set and an ability to connect with internal and external audiences including senior management
• sense of urgency to enable & support OpCos and its Operations with the related services
• preferably PSPO certified
• excellent written and verbal English

• strong collaboration skills; agile mindset and experience with working in an Agile environment

• knowledge about: enterprise integration, (hyper) automation, (cloud) networking, service delivery (ITIL) and IT operations support, cybersecurity, quality and assurance
• clear focus on shaping the future and connecting with the right stakeholders to drive the vision, and able to understand what it takes to develop himself and others to deliver on this vision.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.