Product Expert Reporting

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.
We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• supporting the implementation of the Global Solution(s) based on the HEINKEN Enterprise Process Model (HEPM)
• supporting central business product team in complex queries on product design and deployment
• performing primary assessment of product design CRs, BRDs, requests for improvements
• leading the development of backlog items confirmed with the Product Owner as new product features
• reporting on/supports PO ensuring product performance
• performing business testing during system upgrades and new functionalities implementation
• updating central business product team about product developments
• delivering trainings to central business product team
• developing and coordinating communication materials related to New Ways of Working
• updating product documentation
• producing product engagement materials (demos, Workplace posts, newsletter, sharepoint etc)
• supporting BAU team in managing key users community
• supporting Product Owner in any product related activities not mentioned above
• identifying improvement opportunities and integrate best practices for future resolution
• developing core end to end HEINEKEN process knowledge in the subject area
• supporting central business product team in complex queries on product design and deployment.
• performing primary assessment of product design CRs, BRDs, requests for improvements
  
  

You are a good candidate if you have:

• at least 3-5 years of relevant experience in a similar position
  (application/functional expert) in an international shared service or BPO 
  environment
• affinity and successful track record with pricing process related 
  technology and methodologies
• advenced knowledge of Power BI
• strong stakeholder management: ability to build, maintain and enhance collaborative business relationships, including with the OpCo (management) teams
• very good analytical skills

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

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