Process and Control Improvement Manager
Date: Feb 10, 2026
Location: Kraków, PL, 31-323
Company: HEINEKEN
At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.
Your responsibilities would include:
- facilitating of the HEINEKEN Risk Management and Fraud Risk Assessment processes for HO
- monitoring and test control effectiveness, ensuring that the controls is monitored and/or frequently tested
- driving the implementation of remediating actions, being responsible for putting the appropriate actions in place (agreed with Management)
- tracking and monitor the progress of remediation activities
- supporting the deployment of Hei Rules, connecting with relevant Global and Regional Functional teams
- monitoring and control of Segregation of Duties and Critical Access of HO
- preparing deck and lead HO Assurance Meetings
- working with Global Audit/External Audit to ensure a consistent and efficient audit plan is adopted. Supports the audit through providing information or manage input where required
- driving continuous improvement of the managed processes
- monitoring and support the closure of open issues
- close cooperating with other P&CI teams on Global, Regional and Local projects.
You are a good candidate if you have:
- university degree/ Masters (e.g. in Economics, Finance, Business Administration, IT) and professional certifications
- 10+ years of relevant experience and a solid knowledge base in: auditing, accounting, internal controls (incl. IT controls and access management)
- design and deploy financial /operational controls and running internal audit reviews and advisory projects
- implementation and management of risk management and internal controls frameworks in an international environment
- assessing process and information flows, setting internal control standards, performing cost/ benefit analyses, tracking results, developing recommendations and implementing changes that benefit business performance
- experience in Big4 is an advantage
- excellent written and verbal English
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At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.
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