Principal Product Owner Digital Commerce [OMS]

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Commerce DevOps Hub is being established. The newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with maintaining, but most importantly developing (functionally and technologically) IT solutions supporting the Commerce area at Heineken. Commerce DevOps Hub is located in Kraków and will include highly qualified IT professionals with direct contribution to both the technological development of the Heineken Commerce and the Hub itself.

The Principal Product Owner provides strategic leadership and end-to-end ownership over a major Digital Commerce product domain. They are simultaneously skilled at thinking big picture & driving and delivering at the detail level, separating them from other roles in the org which won’t have as much scope or strategic input. As the most senior product owner in the area, they are accountable for defining and continuously evolving the multi-year product vision, feature roadmap, and value outcomes - ensuring strong alignment with the Touchpoint Leads, RTC strategy, and key business and D&T stakeholders. The Principal Product Owner provides clarity on epics, features, and measurable outcomes, setting standards for how value is defined, delivered, and measured across markets and teams. Beyond functional, non-functional, and technical requirements, the Principal Product Owner steers architectural coherence, scalability, and reusability across OpCos and platforms. The Principal Product Owner stay ahead of industry, technical and methodological trends, embedding best practices in product ways of working and quality standards. The Principal Product Owner ensures that product increments meet agreed success criteria, KPIs, and customer/business impact expectations. They provide governance and oversight for product budget, capacity planning, and performance against run rates.

The Principal Product Owner for the Order Management System (OMS) is responsible for defining and executing the global OMS strategy, roadmap, and value delivery. This role connects digital commerce with fulfilment, logistics, supply chain, and B2B journeys.

Your responsibilities would include:

- Define a coherent, future-proof core commerce product vision (global OMS) and execute product strategy, roadmap, and value proposition aligned with our RTC strategy and following the DBB foundations
- Use data and analytics to monitor platform performance, customer behavior, and adoption. Partner closely with the Value Measurement & CX team to define and track business outcomes. Implement OKRs and a robust KPI framework to steer priorities and effectiveness consistently across markets. You include quality and data in the definitions of done
- Provide end-to-end ownership of the product lifecycle and ensure architectural integrity, scalability, and reusability across the digital commerce ecosystem; Ensure OMS capabilities are standardised and reusable across our operating companies
- Lead, coach and empower cross-functional teams, fostering innovation and continuous improvement. Working closely with design, engineering, experimentation, and business facing stakeholders, as well as customers, to build out business cases & roadmaps that deliver value to Heineken
- Team Management: Direct reports consist of (Senior) Product Owners and (Senior) Business Analysts
- Works across stakeholders (product, Operating companies, region, etc.) to plan the Sprints including deciding on Sprint content and priority; manage dependencies and (cross) portfolio collaboration, including tradeoffs (time vs effort vs features vs value)
- Owns and refines/ Maintains the Product Backlog ensuring reusability, architectural coherence, and long-term sustainability of the digital commerce platform
- Champion change management and stakeholder engagement, fostering a culture of innovation and continuous improvement.
- Plan sprints, manage dependencies, and drive cross-portfolio collaboration.
- Collaborate with Sales, Trade Marketing, MtC process teams, D&T, teams to optimize customer/user journeys and to shape end-to-end order-to-fulfilment flows 
- Communicate expectations, business impacts, and emerging user needs to teams and stakeholders
- Champion change management and adoption across markets, driving seamless integration into digital touchpoints 
- Assist, in coordination with the Touchpoint lead, in the management of budgets, capacity and cost plans

You are a good candidate if you have:

Required:
▪ Required: 8+ years in digital product management in e-Commerce area, preferably with direct OMS or order orchestration ownership 
▪ Deep understanding of digital product lifecycle, omnichannel strategy
▪ Proven track record of developing & delivering digital products to market, preferably with proven experience in B2B ordering, fulfilment, or supply chain technologies and expertise in integration-heavy environments: ERP, inventory, order capture & fulfilment logistics, and API-based architectures.
▪ Ability to influence senior leadership decision making

Preferred:
▪ Digital transformation (experience with OMS migrations or modernization)
▪ Commercial value chain expertise
▪ Proven track-record of long-term strategy setting

Skills:
▪ Strong analytical and problem-solving skills
▪ Flexible mindset and up for a challenge
▪ Expertise in digital commerce platforms
▪ Agile leadership and stakeholder management
▪ Excellent written and verbal communication and collaboration abilities

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