PTP Process Improvement Specialist with Italian

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• performing daily tasks (depending on assigned role) in alignment with SOPs and company policies (in case of doubts consults more senior team members),
• processing design: Provides input for standard process design for all relevant elements, i.e. Processes, Policies & Procedures, Master Data, (Risks and) Controls, Solutions, Organisational Structures and KPIs/PPIs. Contributes to the creation of policies, procedures and guidelines in close cooperaation with the Global Process Lead and Senior Process Managers.
• stakeholder management: Engaging actively with OpCos, HGSS, Global Functions and the GPO organization to ensure high quality stakeholder relationships, understand stakeholder requirements and manage expectations to drive optimal E2E processes.
• driving process improvement initiatives, leverages metrics for operational excellence, guides new process adoption, ensures alignment with business solutions, and authorizes system access per design guidelines.
• managing knowledge sharing, ensures process compliance, drives deviation reduction, oversees change governance, and acts as a liaison and escalation point for process design issues. 
• transformation Deployment: Contributes to the execution of the Transformation Roadmap. Intervenes and escalates to the Global Process Lead in case of deviations from plan.
• leading cross-OpCo and global process improvements, steering E2E initiatives and supporting operations with expert guidance and analysis.
• providing input for the (re)definition of business outcomes and for the (re)assessment of process performance targets to further drive optimisation

You are a good candidate if you have:

• fluency in Italian,
• fluency in English,
• strong PTP knowledge,
• strong and effective analytical skills,
• 1-3 years of relevant professional experience,
• exposure to multiple tools and methodologies and familiar with the SAP system,
• strong experience and solid knowledge of process specific knowledge,
• key contribution to process improvement/standardization small to medium size complexity projects,
• proactive approach,
• very good organisational skills, 
• very good excel skills

You are a perfect match if you also have:

• cross experience in PTP processes.

What we offer: