Junior Collections Specialist

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.
We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your daily tasks may include:

• acting as a Business Partner to Operation Companies (e.g., Cash/Pre Legal Collectors, Sales, Customer Service) in order to provide timely and accurate data and ensure effective collections and disputes management
• managing customer relationships and ensuring a high level of service is provided at all times
• activities related to collections & disputes
• handling incoming and outgoing calls with customers
• identifying held orders and taking appropriate actions to resolve them
• managing the credit limit exceeded process in accordance with credit policy
• demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitating the identification and resolution of any customer disputes
• driving own personal development in finance-specific skills and business knowledge by implementing his/her development plan.

You are a good match if you have:

• English B2/C1 written and verbal communication skills
• understanding of end2end Order to Cash process
• strong customer focus, communication and negotiation skills
• strong demonstrated use of Excel, Word, and PowerPoint.

What we offer: