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Junior Collections & Disputes Specialist

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.
We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.
Order-to-Cash (O2C) Team is an integral division of HEINEKEN Global Shared Services Center.
The team takes care of the entire process from placing an order by customer to payment for the products. Our day-to-day operations cover everything from credit risk management, invoicing and customer billing services to collection management, resolving any possible invoices disputes and cash application.
In O2C we focus on continuous upskilling and people development and we never forget about having fun together!


Key resposibilities:


- Acts as a Business Partner to OpCos (e.g. Cash/ Pre LegalCollectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections and disputes managemen

- Manage customer relationship and ensure a high level of service is provided at all times

- Activities related to collections & disputes

- Handling incoming and outgoing calls with customers

- Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy

- Demonstrates pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitatesthe identification and resolution of any customer disputes

- Drives own personal development in Finance specific skills and business knowledge of implementing his/her development plan


Experience / skills required:


- English B2 or better

- Strong customer focus

- Strong communicator

- Negotiation skills

- Influencing skills

- Ability to deal with resistance

- Strong analytical skills

Job Segment: Network, Risk Management, Accounts Receivable, Collections, Technology, Finance

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