Junior Collection & Disputes Specialist

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
• managing customer relationship accounts and ensure a high level of service is provided at all times
• handling incoming and outgoing calls with customers
• regularly updating the Team Leader about developments and progress of collections opportunities and issues
• ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate
• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
• working on UK shifts
• contacting customer for predue and past due payments
• maintaining and managing a group of customer accounts
• issuing statements, invoice copies and dispute outcomes to customers
• working with UK based sales teams
• releasing orders.

You are a good candidate if you have:

• a Bachelor’s degree
• fluency in English
• a strong customer service orientation
• solid knowledge of Microsoft Excel
• excellent attention to detail, organizational skills, and time management
• a self-motivated mindset and a proactive, can-do attitude.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

What we offer: