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ServiceNow Consultant

This role is part of the Digital & Technology department of HEINEKEN International and specifically part of the D&T Finance organisation. D&T is proud to bring cutting-edge innovation, strong technology and advanced analytics to HEINEKEN. With speed and agility we ensure HEINEKEN has the technological competitive advantages it needs to deliver on its ambition. 

The HeiFlow ServiceNow Consultant is part of the HeiFlow Product Team, delivering design and architecture for ServiceNow area for HeiFlow Product, providing guidelines and directions to professionals who do the work of delivering a potentially releasable increment of the product at the end of each sprint. The Teams within D&T Finance are structured and empowered by the organization to organize and manage their own work. The resulting synergy optimizes the Team’s overall efficiency and effectiveness. 

The HeiFlow ServiceNow Consultant partners with Heiflow Product Architect and HeiFlow Product Owner and manages team members to deliver business value to customers through translating architecture and design requirements into functional solutions and participates in the technical development of the product. 


Key Responsibilities:

•    Formulating the architecture and design of ServiceNow area of HeiFlow Product based on functional and non-functional requirements, balancing the goals and constraints of used technologies.
•    Collaborating with Solution Architects and Domain Architects on the solution design to ensure it conforms to overall architectural vision and technical roadmap
•    Partnering with Product Architect & Product Owner to ensure most efficient value chain improvements to business stakeholders
•    End-to end responsible for managing the solution upgrade process
•    Conducting continuous improvement analysis on existing application architectures and identifies architectural optimizations
•    Managing IT Cost of Ownership of the Product through budgeting processes of HEINEKEN and controlling of budget execution on respective level.
•    Verifying the implementation - ensure the delivered system is consistent with the agreed architecture, and meet the requirements
•    Ensuring consistency of overall solution.
•    Managing the quality of the solutions and technical debt
•    Identifying potential bottlenecks and their underlying causes that affect the product and proposes how to resolve these
•    Keeping up with relevant developments in own functional area and ensure development, transfer and retention of knowledge. Is end-to-end responsible to deliver the value of Product through the entire Product life cycle
•    Is multidisciplinary – ensuring that the key competencies and expertise needed to develop, build, deploy and support the Product are embedded in the team
•    Helping Product Team members with removing impediments



•    Bachelor/Master’s degree in Computer Science, Telecom, Electronics or other related studies. 
•    Practical experience of minimum 5 years with maintaining and developing ServiceNow environment. 
•    Practical experience of at least 3 cycles, in managing all technical aspects of upgrading to a new release
•    Excellent communication skills (both verbal and in writing): ability to communicate well with technical and non-technical stakeholders on different levels of seniority; 
•    Being a business and technical consultant/architect that is responsible for the maintenance and development of the Product; 
•    Analytically and quantitatively strong, highly structured; 
•    Team player, able to work effectively within the product team with the ability to influence others to move toward consensus; 
•    Able to identify and understand multiple stakeholder perspectives and "truths" and bring an open mind to understanding and build on the views of others. 
•    Ability to work in teams and work dedicated for a team. 
•    Comfort with frequent, incremental code testing and deployment, a strong grasp of automation and data management tools;
•    Excellent written and verbal English



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