Global Product Owner Credit & Collection Management

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The Product Owner Credit & Collection Management is accountable for the end-to-end ownership, delivery, and performance of the Global Credit & Collection Management products. This role drives continuous value creation by aligning product strategy with business needs, ensuring the product remains fit-for-purpose across markets and functions.

Your responsibilities would include:

Product Strategy & Vision

• Defining and owning the product vision, value case, and strategic roadmap in alignment with the Finance Business Blueprint and EverGreen 2030 ambitions
• Continuously scanning the market and internal landscape for innovation opportunities and initiate product enhancements

Template Governance & Expansion

• Guarding , improving, and expanding the global product template.

Backlog & Delivery Management

• Creating, maintaining, and prioritizing the Product Backlog based on business value, roadmap commitments, and customer pain points.
• Translating business requirements into user stories and acceptance criteria

Stakeholder Engagement

• Representing the voice of the customer and ensuring alignment with key stakeholders across Finance, Commerce, D&T, Shared Services, and OpCos.
• Facilitating regular demos, feedback loops, and communication to maintain transparency and trust

Budget & Team Leadership

• Owning the product budget and managing a cross-functional (virtual) product team, including vendors and internal contributors
• Fostering a collaborative and high-performing team culture focused on delivering value securely, compliantly, and at scale

Deployment & Quality Assurance

• Driving product deployment through delivery organizations (e.g., program/project teams).
• Acting as a quality gatekeeper, ensuring deployments meet agreed standards and deliver expected outcomes

You are a good match if you have:

• Bachelor’s or Master’s degree, preferably in Business, Commerce, Finance, IT, or a related field.
• Specialization: Scrum Product Owner training and certification is recommended.
• Additional Qualifications: Familiarity with ERP systems (SAP S/4), and process mapping tools is an advantage
• 8-10 years demonstrated experience in Order to Cash, specifically credit, collection, disputes processes. Deep understanding of the Order to Cash process in FMCG industry. Exposure to cross-functional and complex international environment.
• Understanding of the Market-to-Cash process and the associated risks
• Experience with end-to-end process design, platform deployment, and working in a multinational or shared services context.
• Demonstrated experience in transactional finance and processes, specifically related to the relevant product.
• End-to-end process-oriented thinking
• Analytical and conceptual thinking
• Experience with process design & mapping, project management, change management, and Agile methodology
• Excellent verbal and written communication skills (English)
• Ability to manage senior stakeholder relationships and address conflicting priorities
• Strong collaboration skills, able to connect IT & business and work with multiple stakeholders at various levels
• Leadership: Ability to shape, connect, develop, deliver, and role model company behaviours
• Strategic mindset with attention to both detail and the “helicopter view”

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

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