Global Process Expert Sales

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:
 

• acting as the global expert for Sales processes, supporting HEINEKEN's Market to Cash end-to-end processes as part of the Global Process Owner team
• supporting the vision, strategy, and design of global Sales processes, leveraging expertise and collaborating with key stakeholders at OpCos and global levels
• monitoring adherence to standard Sales process designs and serving as the primary point of contact for queries from OpCos
• developing and maintaining performance dashboards and KPI frameworks to track and assess Sales process performance
• planning, rolling out, and evaluating process maturity assessments to ensure continuous improvement
• collaborating closely with D&T, Commercial Capability teams, and Product Owners to embed enhancements on the product roadmap, including initiatives like eBusiness
• assuring quality and progress within global programs, such as DBB, to maintain alignment with strategic goals
• working with the Market to Cash Data Lead and data teams to map processes into data flows, ensuring these are captured accurately for operational use
  
   

You are a good candidate if you have:

• deep expertise in Sales processes, ideally from an OpCo environment, covering areas like salesforce management, customer and distributor management, outlet execution, technical services, and sales order management
• proven experience in process design and improvement within a global framework
• experience in digital transformation programs, with a focus on Sales process optimization
• background in working with commercial stakeholders at both global and regional levels
• strong analytical, problem-solving, and project management skills
• excellent communication and interpersonal skills, with fluency in English

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.