Global Process Expert RMG

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:
 

• building and establishing end-to-end Market to Cash processes at HEINEKEN as a key member of the new Global Process Owner team  
• acting as the global expert for Revenue Margin Growth (RMG) processes, supporting and guiding process development  
• shaping the vision, strategy, and design of global RMG processes, providing expertise and working closely with key stakeholders at OpCos and global levels  
• monitoring adherence to standard RMG process designs and serving as the primary point of contact for OpCo-related questions and guidance  
• developing and maintaining performance dashboards and KPI frameworks to assess and optimize RMG process effectiveness  
• planning, rolling out, and evaluating process maturity assessments to ensure ongoing improvement and consistency  
• collaborating closely with D&T, Commercial Capability teams, and Product Owners to embed process improvements into the product roadmap, including eBusiness initiatives  
• ensuring quality and progress across global programs such as DBB to support alignment with strategic objectives  
• working with the Market to Cash Data Lead and data teams to map RMG processes into data flows, ensuring accurate capture for operational use.

You are a good candidate if you have :

• deep expertise in RMG processes, ideally with experience in an OpCo environment, including pricing, promotion, and trade terms management  
• proven experience in process design and improvement, with a strong understanding of global frameworks  
• experience in digital transformation initiatives, particularly within RMG processes  
• a track record of working with commercial stakeholders at both global and regional levels  
• strong analytical, problem-solving, and project management skills  
• excellent communication and interpersonal skills, with proficiency in English.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.