GPM Support Lead

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

As a Support Lead, you will play a key role in shaping the future of finance processes across Heineken’s Operating Companies (OpCos). This role offers a unique opportunity to lead a high-performing team, manage large-scale transformation initiatives, and drive the adoption of global ways of working (WoW) for BASE, DBB, and Finance Tools. If you’re a strategic thinker with strong people and project management skills, this may be the perfect next step in your career.


Your responsibilities would include:

Project Management

• lead departmental transformation projects and support DBB OpCos in building a robust standing organization
• define project plans, identify key risks and actions, and ensure effective stakeholder engagement
• drive continuous improvement and support projects such as RPA implementations and conformance meetings
• coordinate testing activities to minimize disruption to live operations

Change Management & Business Adoption

• drive change management efforts across BASE and DBB OpCos, including knowledge assessments, stakeholder engagement, and conformance reviews
• lead training strategies and prepare OpCos for smooth transitions between systems and ways of working
• support business partners and ambassadors in implementing and sustaining changes

Communication Strategy

• develop and implement the department’s internal communication strategy
• ensure alignment with broader organizational objectives and promote clarity and consistency across initiatives
• support change initiatives through effective messaging and communication planning

People & Team Leadership

• foster a high-performance culture and support the growth and development of team members.

You're a good candidate if you have:

• proven experience in people management and team leadership
• a strong background in project management and cross-functional coordination
• excellent stakeholder management skills with the ability to engage at multiple levels
• a Master’s degree in Business, Project Management, or a related field
• experience in process improvement, organizational change, or business adoption
• fluent written and verbal English skills
• the ability to work effectively in a complex, global environment.

You're a perfect candidate if you also have:

• certifications in Change Management (e.g., PROSCI) or Project Management (e.g., PMP, PRINCE2)
• experience in multinational organizations, particularly in the telecom or finance sectors
• a proven track record of executing communication strategies
• experience leading organizational change projects and managing diverse global teams
• familiarity with HEINEKEN’s global tools and ways of working.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

What we offer:

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