GPM Stream Lead Market to Cash

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.
We drive excellence through standardized processes, data, and technology. As a GPM Stream Lead, you will play a key role in ensuring seamless adoption of global process templates across our Operating Companies (OpCos). You will act as the key point of contact for business users, working across functions to drive efficiency, enable value capture, and lead process transformation.

Your responsibilities would include:

• owning and governing global process templates, ensuring process standardization across opcos
• driving process conformance and improvement by supporting root cause analysis, sharing best practices, delivering training, and implementing process enhancements
• leading change management and solution design by evaluating change requests, assessing impact, and coordinating deployment across business, data, and technology streams
• managing stakeholder collaboration by working closely with opcos, global functions, d&t teams, and platform owners to align strategies and optimize business value
• overseeing process performance and analytics by defining key performance indicators, tracking improvements, and implementing continuous enhancements
• providing leadership and coaching by managing a diverse team of process consultants, fostering knowledge-sharing, and ensuring seamless cooperation between teams.

You are a good candidate if you have:
 

• 5-8 years of experience in finance, supply chain, logistics, or commercial operations in a complex, multinational environment
• expertise in business process management, change management, and digital transformation initiatives
• strong understanding of erp systems, financial tools, and process automation within a corporate setting
• strong stakeholder management skills, with the ability to build relationships, collaborate across functions, and influence senior stakeholders
• proven leadership experience in managing teams, with the ability to develop, coach, and motivate team members to achieve high performance
• excellent communication and interpersonal skills, enabling effective collaboration with cross-functional and international teams at different levels of the organization
• analytical mindset with problem-solving skills and a proactive, results-driven approach
• fluency in english (additional languages like french or spanish are a plus)
• experience in market to cash processes, including:

1. sales: customer master data management, customer segmentation (global & local), pricing & discount management, and commercial assets management (cts)
2. logistics: sales order management, logistics handling of sales orders (allocation, picking, loading), basic transport management, delivery to customer, unloading at the warehouse, and route settlement
3. finance: billing, credit risk management, collection and allocation management, pricing & discounts maintenance, dispute management.
    

You are a perfect match if you also have:
 

• a master’s degree in business, finance, supply chain, or a related field
• project management certification (e.g., pmp, prince2, agile)
• experience working with heineken’s finance, supply chain, or logistics tools
• familiarity with data-driven decision-making and process performance analytics (power bi knowledge is a plus)
• hands-on experience with pricing tools, cash allocation tools (preferably autobank), and credit management tools (preferably sap fscm).

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.