GPM Process Consultant Production DtW

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open to new challenges. 

As a Process Consultant - Production, you will support the Demand to Warehouse E2E process. In this role, you contribute to E2E processes by collaborating with Process Consultants from other functions. You act as a Subject Matter Expert (SME) in your field, delegated by the Global Functions, who bring model processes to life in the ERP platforms and work together in process teams.

You have the mandate to propose process improvements and review requests for (temporary) derogation, while final approval of solutions lies with the FO. You will coordinate and bring together dedicated, focused SMEs, leveraging your complete domain knowledge. Your primary objective is to continuously improve and expand the Global template and ensure its successful translation into the ERP platforms.

Your responsibilities would include: 

• supporting the E2E Stream Lead in proactively managing the respective E2E process
• validating the process designs
• ensuring standard processes and HEPM are aligned
• translating the process standards into solutions in the ERPs
• proposing to the Design Authority ((d)FOs) redesigns of existing processes based on the analysis of improvement opportunities and prioritization of identified solutions
• proposing to the Design Authority ((d)FOs) designs of new processes and/or advanced functionality, which can come from the Global Functions, the reference groups, and from OpCos
• creating and/or updating procedures and manuals that detail processes and can serve as a basis for work execution
• facilitating process derogation and change requests
• introducing and rolling out new functionalities and understanding the implications on the current processes and on the business for OpCos in scope
• guiding OpCos in scope to follow the standard process
• ensuring process changes are modelled/updated in HEPM
• setting up and maintaining regular contact with the Reference Groups (selected OpCos) to assess process improvement potential
• managing major organizational projects that involve process improvement efforts within scope
• proposing measurable PPI definitions and calculation
• advising on PPI change requests
• working with D&T to implement PPIs in automated process performance dashboards for the relevant ERP platforms
• driving CI in the PPI measurement
• regularly reviewing PPIs to identify potential process improvement areas
• ensuring process changes are properly implemented using the release management procedure
• managing the change associated with capability implementations by:
  - identifying the needs and positions of all interested parties (stakeholders)
  - creating the sense of urgency
  - incorporating change management activities into programme plans to ensure stakeholders understand and support the change journey 
  - addressing any cultural sensitivities.

You are a good candidate if you: 

• 3-5 years of working experience in a similar role, a complex international environment, or the FMCG industry
• knowledge of business process design and modelling techniques and tools
• capability to work in a cross-functional environment
• strong communication skills, explaining complicated subjects in clear and simple language
• consultancy skills, being critical when needed
• understanding of the interaction between business processes and technology
• fluency in English (French and Spanish is a plus).
  
  

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