GPM Invoice Management Specialist

As “GPM Invoice Management Specialist”, you will be part of the Global Process Management (GPM) team. As GPM, we are providing BAU support to Opco’s all over the world for BASE HeiLite, BASE JDE and several finance tools. You will be part of the Source-to-Pay team, covering the full E2E process together with your colleagues. As “GPM Invoice Management Specialist”, you are the specialist in one or more of the invoice management tools that we use within Heineken. In this position, you will be the primary contact for Esker IM tool and be responsible for the BAU support on this. Next to that, you will support your colleagues in providing support on Basware and SAPIM. You have excellent knowledge on at least Esker and are able to help key-users in the Opco’s solve issues or redirect them to the right person for further support. You will be continuously looking for improvements and driving them to streamline and optimize the E2E-process. E2E in this case also means aligning with process consultants that manage BAU support on ERP to bridge the gap between IM tool and ERP. You will also be supporting reporting requests from various stakeholders for them to be able to follow up on process performance and compliance. Within the role, we acknowledge a difference in experience and responsibilities for junior, medior and senior specialists.

Your responsibilities will include:
•    As a key member of the product team participating in all agile ceremonies
•    Working together with all product team members to complete assigned user stories planned in sprints on time and in full
•    Coordinating testing activities with key-users from HGSS and Opco’s
•    Supporting the Product Owner in backlog refinement
•    Collaborating with various Product Teams within HEINEKEN, redirect the issues to relevant teams and monitor resolution
•    Collaborating on issue resolution & change requests with IM tools
•    Supporting the Service Management team with defining reporting requirements related to Invoice Management tools
•    Supporting BI team in developing reports related to Invoice Management tools 
•    Analyzing incoming support requests and define potential improvements
•    Gathering and providing input for continuous improvement
•    Stakeholder alignment on potential improvements
•    Supporting improvement projects related to Invoice Management tools

Your profile:
•    You have Bachelors or Master’s degree in Finance or Accounting
•    You have relevant professional experience with invoice management tools and/or processes
•    You have excellent analytical skills
•    You are passionate about understanding business scenarios and developing creative solutions
•    You have very good process understanding of Purchase to Pay Finance processes
•    You have general understanding of the Purchasing processes
•    You have experience with Invoice Management tools and SAP

•    You have knowledge of Esker tool 

•    You have basic understanding around technical aspects of workflow solutions
•    You have knowledge of Agile/Scrum, experience working in an Agile team a plus
•    You are customer oriented, self-motivated, solutions driven, detail-oriented and organized
•    You are able to work independently and efficiently to meet objectives
•    You are fluent in English