GPM Business Consultant Conversational AI

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

We are the Business Intelligence (BI) team of Global Process Management, and we are developing our new global generative AI chat bot (Hoppy) that will help our Operating Companies (OpCos) run their daily operations smoothly. We are looking for a process consultant conversational AI who can support us in building Hoppy from start and can keep enhancing it. This involves collaborating with our OpCos to understand their needs and specifications, creating functional and technical designs based on their requirements, working with our development team to build Hoppy according to the designs, testing Hoppy’s quality and performance, and training the OpCos on how to use Hoppy effectively and efficiently.

Over the past years, the Global Functions – Supply Chain, Commerce, Finance, Procurement and IT – have worked together to create a common set of core processes, embedded in a standard ERP system. These were delivered to HEINEKEN OpCos (Operating Companies) in Africa, Middle East, Asia Pacific and the Caribbean under the BASE programme. The D&T (Digital and Technology) Global Process Management (GPM) organisation now supports these OpCos in Business-as-Usual mode to help them continuously adhere to these process standards and improve on their performance. 
 

Your responsibilities would include:

• designing and implement chatbot solutions using CLU for intent recognition to enhance user interactions
• collaborating with cross-functional teams to integrate CLU capabilities into chatbot systems
• analyzing and interpret user interactions to improve chatbot performance and accuracy in recognizing intents
• managing the lifecycle of chatbot development from design to deployment and continuous improvement
• training and maintaining CLU models with relevant data sets to ensure high-quality intent recognition
• providing technical guidance and support to stakeholders on the capabilities and limitations of chatbot intent recognition.

You are a good candidate if you have:

• Bachelor’s or Master’s degree in Computer Science, AI, Linguistics, or related field
• experience with natural language processing (NLP)
• excellent problem-solving skills and the ability to work in a fast-paced environment
• knowledge of Azure AI services, including setting up and managing Language and Speech resources
• experience with Speech SDK version 1.25 or later for integrating speech recognition with CLU
• strong communication skills to effectively collaborate with technical and non-technical teams.

We offer: