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Front-end Architect - Customer Experience

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.
We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

As the Customer Experience Architect, you own the end-to-end ideation, solutions, architecture and scaling of all customer-facing front-end products in our E-Business landscape, contributing to HEINEKEN International’s Evergreen strategy. You will work directly with the Product Owner(s) and Product Architect(s), understanding the business needs and helping Product Architect(s) to convert those needs into solution architecture specifications and services in line with overall architectural standards and roadmaps.

The role sits within Digital & Technology as part of the E-Business team and will report directly to the Customer Experience Innovation & Technology Manager.

Your responsibilities would include:
• Managing senior stakeholders across global & local technology teams
• Defining and owning the front-end architecture & key technology choices
• Working together with Customer Experience design team to support experimentation and shape the best-in-class Customer Experience in our digital products facing our customers
• Ensuring our front-end capabilities meet expected performance standards across both web & mobile experiences
• Supporting and guiding the Product Architect(s) in selecting the preferred technology to service the product and documents the rationale behind it
• Ensuring solution design and technical decisions conforms to overall architectural (Domain, Enterprise) vision, principles and technical roadmap standards
• Conducting continuous improvement analysis on existing application architectures and identifies architectural optimizations
• Ensuring the delivered system and services is consistent with the agreed architecture and meet the business requirements
• Driving the technical validation and ensuring the services of the technology vendors meet the business requirements
• Working in a consultative fashion to improve communication, collaboration, and alignment amongst teams inside and outside of the organization, to ensure design of an end-to-end solution that unlocks business value
• Being responsible to ensure that all teams take accountability for key cross platform requirements i.e. Performance and Security by Design

You are a good candidate if you have:
• Proven experience in selecting & implementing modern front-end technologies (headless CMS, API-based architectures, native/hybrid mobile development frameworks, etc.)
• Experience in implementing commerce-based user experience & continuous experimentation
• 10+ years of experience implementing front-end frameworks/CMS at large scale
• Experience shaping solution architecture that fit within the wider Enterprise landscape
• Growth mindset and passion to explore new technologies & solutions
• Good understanding of integration technologies (APIs, Dell Boomi, Solace, etc.)
• UI/UX certification is a nice-to-have
• Fluent English writing and speaking skills
• Agile mindset and can easily work in changing conditions and collaborate with various people, cultures and stakeholder levels.

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