Disputes Specialist with Spanish (6-month contract)

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas Finance, Support functions, Digital & Technology, Transport Management. 

Your responsibilities would include:

• driving improvements, being customer-oriented, and using language skills to liaise with local customers and understand their pain points
• using strong analytical and digital skills to create better insights, ensure disputes are resolved, and prevent them from repeating in the future
• demonstrating proactiveness in improving customer satisfaction and reducing timelines for dispute resolution; facilitating the identification and resolution of customer disputes
• managing customer queries, solving and closing disputes, and performing root cause analyses
• acting as a business partner to OpCos (e.g. cash/pre-legal collectors, sales, customer service) in order to provide timely and accurate data and ensure effective collections
• working collaboratively with other HGSS teams (MDM and other front- and back-office teams) to ensure effective delivery of collection processes and adherence to standards
• regularly updating the team leader about developments and progress in dispute resolution, opportunities, and challenges
• driving own personal development in finance-specific skills and business knowledge by implementing his/her development plan
• ensuring process controls, policies, and compliance are adhered to and suggesting improvements as appropriate
• maintaining complete and up-to-date process documentation.

You are a good candidate if you have:

• excellent written and verbal Spanish (C1/C2)
• English B2 or higher
• strong analytical skills
• strong understanding of the end-to-end order to cash process
• business knowledge, including the logistics component
• ability to translate root causes into improvements
• problem-solving skills
• strong written and verbal communication skills
• experience in a multinational environment (including shared services centres)
• mindset and behaviours aligned with HEINEKEN finance behaviours
• strong demonstrated proficiency in Excel, Word, and PowerPoint.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.