Disputes Specialist with Portuguese

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• driving improvements
• being customer oriented and using language skills to liaise with local customers and understands their pain points
• using strong analytical and digital skills to create better insights
• ensuring disputes are resolved and prevented from repeating in future
• demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution
• facilitating the identification and resolution of any customer disputes     
• managing customers queries
• solving and closing disputes and performs root cause analyses.

You are a good candidate if you have:

• English language skills on a fluent level
• Portuguese language skills on a minimum B2/C1 level
• experience related to Order to Cash/Customer Service area     
• strong communication and problem solving skills
• experience with SAP and Excel systems
• experience in multi-national environment.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

What we offer: