Control Tower Lead

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The Control Tower Lead is responsible for overseeing the team of HR&E TPRM Specialists, ensuring effective management of third-party risks related to Human Rights and Environmental (HR&E) standards. This role involves leading the team, developing and implementing risk mitigation strategies, and collaborating with various stakeholders to maintain the integrity and compliance of vendor operations. The Control Tower Lead acts as the primary point of contact for escalated issues and ensures continuous improvement in risk management processes. The Control Tower Lead is furthermore responsible for the setup and execution of operational reporting and providing senior management with regular updates on TPRM.

Your responsibilities would include:
 

• professional leadership of the HR&E TPRM team
• leading, mentoring, and developing the team of HR&E TPRM Specialists
• aligning the team’s operational activities, seting performance goals, conducting regular performance reviews, and providing feedback 
• fostering a collaborative and high-performing team environment
• overseeing the evaluation of risk screening findings and the development of mitigation plans
• ensuring comprehensive and effective mitigation strategies are in place
• monitoring compliance and effectiveness of mitigation measures
• acting as the primary liaison between the HR&E TPRM team and other departments, including global procurement, global risk functions, and senior management 
• acting as a business partner for Regional and OpCo MT’s regarding operational TPRM related topics 
• facilitating regular communication and meetings to keep stakeholders informed and engaged
• identifying and escalating compliance issues or risks that cannot be mitigated at the operational level
• collaborating with senior management and relevant stakeholders across the organisation (OpCo, Region, Global) to address escalated issues promptly
• identifying opportunities for improving risk assessment and monitoring processes
• staying updated with industry best practices and regulatory changes
• incorporating feedback and implement process enhancements
• providing training and support to the HR&E TPRM team and other relevant staff on risk mitigation processes and best practices 
• developing training materials and resources to enhance understanding and compliance with risk mitigation requirements.

You are a good candidate if you have:

• bachelor's degree in Business Administration, Risk Management, Social Science or Anthropology, Environmental Science, or a related field
• minimum of 7 years of experience in risk management, vendor management, or a related field.
• experience in HR&E risk management is highly desirable. 
• proven experience in a leadership or managerial role
• strong leadership and people management skills
• excellent communication and interpersonal skills
• proficiency in risk assessment methodologies and tools
• knowledge of HR&E standards and regulations
• strong organizational and time management skills
• ability to handle multiple tasks and prioritize effectively
• excellent written and verbal English.

You are a perfect match if you also have:

• knowledge of Value Chain Due Dilligence or Corporate Sustainability Due Diligence Directive (CSDDD) requirements
• supply chain or procurement experience is desired
• project management certification
• additional language skills. (Spanish, Portogese or French).

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

What we offer: