Collections Team Leader

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• understanding and being able to communicate company strategy to team and individuals and establish a corresponding team strategy
• establishing and maintaining an effective network (with Sales, Customer Service as well as within HGSS) and E2E Process visibility in order to drive an efficient and quality service
• demonstrating CPI mind-set and embeding it in the team by challenging the status quo and looking for most efficient and standard ways of working, supports HGSS and OtC strategy in value of digital
• executing the process delivery with expected service objectives and quality and is continuously driving improvement
• taking ownership for end-to-end process and service delivery including the rest of the Back Officeand Front Office processes
• solving operational issues, identifing root causes and acts to prevent it in future
• acting as an escalation point for OpCos for all OtC topics (Collection Team Leader)
• ensuring that effective controls are executed, monthly control reports are delivered
• ensuring complete and up to date process documentation.

You are a good candidate if you have:

• Very strong and proven stakeholder management
• Excellent People Leadership, understanding of bussiness needs and ability to balance them againt team excpectations
• Experience in end-to-end OtC area
• Finance & Accounting background/education would be an asset
• Strong analytical and reporting skills
• Being open for new challenges and opportunities
• Focus on continous improvement
• Spanish language min. B2
• Ability to work under high time pressure

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline

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