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Collections Specialist with Greek

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.
We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.
Order-to-Cash (O2C) Team is an integral division of HEINEKEN Global Shared Services Center.
The team takes care of the entire process from placing an order by customer to payment for the products. Our day-to-day operations cover everything from credit risk management, invoicing and customer billing services to collection management, resolving any possible invoices disputes and cash application.
In O2C we focus on continuous upskilling and people development and we never forget about having fun together!


Key responsibilities:


Owns the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targets
Acts as a Business Partner to OpCos  (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
Manage customer relationship accounts and ensure a high level of service is provided at all times
Support and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN’s standards
Handling incoming and outgoing calls with customers
Maintains complete and up to date process documentation


Qualifications: Experience / skills required: 


Excellent written and verbal Greek (C1/C2)
English B2 or better

Strong customer focus
Strong communicator
Negotiation skills
Influencing skills 
Ability to deal with resistance

Job Segment: Network, Accounts Receivable, Collections, Risk Management, Technology, Finance

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