Collections & Disputes Team Leader

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• understands and is able to communicate company strategy to team and individuals and establish a corresponding team strategy
• establishes and maintains an effective network (with Sales, Customer Service as well as within HGSS) and E2E Process visibility in order to drive an efficient and quality service
• demonstrates CPImind-set and embeds it in the team by challenging the status quo and looking for most efficient and standard ways of working , supports HGSS and OtC strategy in value of digita
• executes the process delivery with expected service objectives and quality and is continuously driving improvemen
• takes ownership for end-to-end process and service delivery including the rest of the Back Officeand Front Officeprocesse
• solves operational issues, identifies root causesand acts to prevent it in future
• act as an escalation point for OpCos for all OtC topics (Collection Team LeaderEnsures that effective controls are executed, monthly control reports are delivered
• ensures complete and up to date process documentation.

You are a good candidate if you:

• 5+ years of experience in collections or credit control, with at least 2 years in a leadership or supervisory role

• strong understanding of the Order-to-Cash process and financial accounting principles

• proficiency in ERP systems (e.g., SAP) and MS Excel

• excellent communication and negotiation skills

• strong analytical and problem-solving abilities

• ability to manage multiple priorities and work under pressure.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

What we offer: