Chapter Lead Scrum Master

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

The Chapter Lead Scrum Master combines line management of Scrum Masters with thought leadership in Agile practices, driving excellence and fostering professional growth throughout the organization. This role ensures alignment with strategic objectives by supporting a dedicated Portfolio or Tribe. As a Chapter Lead, you focus on three key areas: line management, collaboration across Functions, Portfolios, and Tribes, and shaping the Chapter capabilities. 

Your responsibilities would include:

Line Management 

• recruiting developing, and retaining top talent to meet the needs of the Functions, Portfolios, Tribes and ensuring optimal performance

• leading, inspiring, and motivating team members to achieve their best individually and as a cohesive team

• overseeing performance management by setting objectives, providing feedback, and conducting regular performance reviews

• promoting and demonstrating organizational values and behaviours, acting as a role model for others

• facilitating people development through coaching, mentoring, career discussions, and individual development plans (PDPs)

• stimulating knowledge sharing within and beyond the Chapter to drive continuous learning and organizational growth

• driving an inclusive, diverse, and trustful environment, empowering teams and individuals
   

Tribe/Portfolio/Function Collaboration 

• ensuring alignment with Agile Ways of Working, organizational goals, and enterprise standards

• acting as the single point of contact (SPOC) for the Tribe or Function, addressing concerns and initiatives

• driving content and ways of working topics, relevant above teams within Portfolio/Tribe 

• driving harmonized ways of working, best practice sharing and continuous improvement agenda above teams in the portfolio/tribe  
   

Chapter Strategy 

• shaping Chapter vision and objectives 

• driving topics including (but not limited to) standard roles & responsibilities, processes for successful SM assignments, communication on value delivery across chapter, harmonized ways of working in teams across chapter

• defining and communicating goals that align Chapter objectives with organizational OKRs and strategic priorities

• collaborating with stakeholders to shape and execute strategies that drive organizational success

• enhancing Chapter competence through targeted training, development initiatives, and skills-building activities

• developing leadership skills to inspire and guide the Chapter effectively. 

You are a good candidate if you have:

• at least 5-7 years of hands-on experience as a Scrum Master working with multiple teams

• in-depth knowledge and practical experience with Scrum and Kanban methodologies

• minimum 3 years of experience in a managerial or leadership position in the IT field

• proven ability to adjust priorities in response to dynamically changing business needs

• experience working with culturally diverse and geographically dispersed teams

• strong interpersonal skills with the ability to build relationships and foster open communication

• excellent communication, problem-solving, facilitation, and influencing skills

• exceptional stakeholder management capabilities

• proactive, independent, and action-oriented with a positive, collaborative attitude. 

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

What we offer: