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Change Management Manager

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.


Job purpose: leading a team of change management specialists and collaborate in the planning and execution of organizational change initiatives. The role is pivotal in ensuring smooth transitions and maximizing employee adoption of new processes, technologies, or strategies. The role is aimed to work closely with senior leadership and cross-functional teams to contribute in creating change strategy and drive change effectively throughout all levels of organization within scope of Transformation.


Your responsibilities would include:


  • working with the leadership team to develop comprehensive change management strategies that support organizational goals (Change Strategy Development)
  • ensuring alignment between change initiatives and business objectives
  • providing direction, guidance, and mentorship to a team of change management specialists
  • delegating tasks effectively and foster a collaborative team environment to drive successful change outcomes 
  • working with the leadership team to oversee the development of change plans, including communication strategies, training programs, and stakeholder engagement activities. Monitoring the execution of these plans to ensure adherence to timelines and objectives (Change Planning and Execution)
  • identifying key stakeholders and establish strong relationships to garner support for change initiatives. Proactively addressing resistance and concerns, advocating for the benefits of change and promoting a culture of openness and collaboration (Stakeholder Engagement)
  • reviewing and approving communication materials regarding changes developed by the team to ensure consistency and effectiveness. Providing guidance on messaging and delivery methods to maximize impact and engagement (Communication Management) 
  • working with the leadership team to design and deliver training programs tailored to the needs of employees impacted by change. Monitoring training effectiveness and provide additional support as needed to facilitate skill development and knowledge transfer (Capability development)
  • actively engaging in creating key performance indicators (KPIs) to measure the success of change initiatives. Regularly assessing progress against KPIs and identify areas for improvement or course correction (Change Performance Monitoring)
  • collaborating on encouraging a culture of continuous improvement within the change management team and across the organization. Seeking feedback from stakeholders and lessons learned from previous change initiatives to refine processes and approaches over time (Continuous Improvement).


You are a good candidate if you have:


  • University degree 
  • 5 years experience in Project Management and Change Management within global/regional environment
  • experience in a cross-functional and complex international environment is a pre - experience in large scale business transformation
  • knowledge of Change Management methodology (preferably POSCI certified)
  • excellent stakeholder management skills 
  • excellent communication skills to all level of organization
  • strategic thinking
  • business understanding
  • excellent written and verbal English.


You are a perfect match if you also have:


  • knowledge of project management methodology (P3M, PMP, Prince, Agile or equivalent)
  • proven contribution to process improvement/standardization project as a project member, with specific examples
  • experience in conducting trainings.


What we offer:

Job Segment: Change Management, Project Manager, Business Process, Network, Manager, Management, Technology

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