CPI Specialist

Your responsibilities would include:

• supporting deployment of CPI Framework in line with the Global CPI and Transformation Strategy
• driving the identification and prioritization of CPI and automation opportunities
• promoting the way of working of CPI standards and lean thinking, embracing continuous improvement and innovation
• organizing, facilitating workshops and brainstorming sessions to solve pain points or find opportunities for improvements
• identifying CPI Training needs and facilitate CPI training
• coaching, mentoring and advising project teams which execute the CPI projects
• facilitating that standards and lean principles are accessible and easy to use on a daily basis
• collaborating with internal stakeholders, as appropriate, to deliver mutually beneficial end-to-end process improvements
• acting as a Change Leader by engaging, facilitating and sharing CPI success stories within own scope through effective communication

You are a good candidate if:

• you have at least 1-3 years of experience in leading LSS Projects, with at least 2 years in BPO/SSC sector, multidisciplinary project scope
• you possess Lean Six Sigma Green certification
• you have good knowledge of quantitative, statistical and computer skills, with emphasis on the ability to perform sophisticated analysis with spreadsheet and/or database applications
• you proactively share information, build relations and present own advices or propositions
• you influence and understand internal and external parties within the assigned area
• you have good presentation and storytelling skills
• you have excellent English skills

Nice to have:

• project management experience
• process mining experience
• knowledge about Agile methodology
• experience in PtP/OtC/RtR/BPM