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CPI Specialist

Your responsibilities would include:

  • supporting deployment of CPI Framework in line with the Global CPI and Transformation Strategy
  • driving the identification and prioritization of CPI and automation opportunities
  • promoting the way of working of CPI standards and lean thinking, embracing continuous improvement and innovation
  • organizing, facilitating workshops and brainstorming sessions to solve pain points or find opportunities for improvements
  • identifying CPI Training needs and facilitate CPI training
  • coaching, mentoring and advising project teams which execute the CPI projects
  • facilitating that standards and lean principles are accessible and easy to use on a daily basis
  • collaborating with internal stakeholders, as appropriate, to deliver mutually beneficial end-to-end process improvements
  • acting as a Change Leader by engaging, facilitating and sharing CPI success stories within own scope through effective communication


You are a good candidate if:

  • you have at least 1-3 years of experience in leading LSS Projects, with at least 2 years in BPO/SSC sector, multidisciplinary project scope
  • you possess Lean Six Sigma Green certification
  • you have good knowledge of quantitative, statistical and computer skills, with emphasis on the ability to perform sophisticated analysis with spreadsheet and/or database applications
  • you proactively share information, build relations and present own advices or propositions
  • you influence and understand internal and external parties within the assigned area
  • you have good presentation and storytelling skills
  • you have excellent English skills


Nice to have:

  • project management experience
  • process mining experience
  • knowledge about Agile methodology
  • experience in PtP/OtC/RtR/BPM

Job Segment: Lean Six Sigma, Six Sigma, BPO, Network, Database, Management, Operations, Technology

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