Business Solutions Consultant MtC - Customer Service & Logistics

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

-Working closely with the Solution Design, Technology, Data and Controls workstreams of the Core Programme, in the delivery of an integrated solution; contributing to the management of interdependencies across workstreams

-Working closely with the Global Standing Organisation and the Global Sales, Global CS&L and Global Finance Function to incorporate the Functional standards and capabilities into the Core design, and with the respective Product & Platform owners to ensure an effective end-to-end solution, including the orchestration of transactions across Business Platforms

-Building relationships with OpCo Sales, CS&L and Finance teams to create engagement, improving the design and transfer understanding of the solution to the ultimate user base

-Ensuring the designed solution is fit for purpose and effectively testing from a functional and user perspective

-Working closely with the Business Change team to ensure the changes are effectively delivered and supported post-Go Live for the Pilot OpCos.  This would include helping to design and deliver training, overseeing development of Standard Operating Procedures and supporting other transition tasks as required

You are a good candidate if you have:

• Work experience: 5-8 years in field of expertise: Customer Service & Logistics and/or commerce, exposure to cross-functional and complex international  environment.
• Experience in large scale business transformation, preferable concerning the introduction of technology
• Expertise in Sales Order Management and Outbound Logistics processes; exposure to MtC solutions (e.g. order taking platforms, B2B and SFA platforms, SAP-SD) experience with data management and business process management. Local OpCo knowledge welcome.
• Understanding of how process design translates to systems designs
• Functional skills: Process (end-to-end) oriented thinking, combination of analytical and conceptual thinking.
• Have Excellent English skills
• Stakeholder Management skills

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.