Business Consultant Process Orchestration - Market to Cash

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.
We are looking for a Business Consultant to co-create and deliver new Process Orchestration capabilities that drive productivity, enable innovation, and make our processes future-fit.

Your responsibilities would include:

• translating Market to Cash (MtC) and cross-functional business activities into clear process models to enable orchestration and monitoring
• partnering with global functions, BPO SO, and OpCo teams to map, document, and improve key processes
• collaborating with developers to deliver intuitive insights for business leaders and operators
• running workshops with stakeholders to identify opportunities for simplification, automation, and hyperautomation
• supporting AI use-cases, ensuring processes are modelled to unlock new business opportunities
• contributing to our Centre of Excellence (CoE), driving process intelligence and enabling teams to continuously improve

You are a good candidate if you:

• hold a Bachelor’s or Master’s degree in a relevant field (or have equivalent experience)
• bring 5+ years of operational process experience in Market to Cash, ideally within cross-functional business domains (such as Finance, Supply Chain, or Commerce)
• have strong skills in stakeholder management, project management, and workshop facilitation
• are experienced in process modelling (BPMN, DMN)
• Communicate fluently in English and enjoy working in a global environment.

You’re a great candidate if you:

• have strong experience in Market to Cash (MtC) processes and cross-functional business domains
• bring any experience in coding, or are passionate about learning and applying it to process improvement.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

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