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Business Analyst in E-Business Team

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (

Our dream at HEINEKEN is to help our customers grow by serving them better, faster and smarter with digital solutions. To do so, we created a brand-new E-Business team that combines a portfolio of solutions and services to meet the needs and solve the pain points of our customers. The HEINEKEN E-Business team is where product teams, Global Sales, Digital & Technology, as well as our Operating Companies work together in an agile way, break through classical silos and adopt new ways of working.

The Business Analyst is an integral member of the Product Team, responsible for contributing to the delivery of potentially releasable increments of the product at the conclusion of each sprint. These Product Teams are structured and empowered by the organization to independently organize and manage their work, resulting in a synergistic approach that optimizes overall efficiency and effectiveness.

As a Business Analyst, you will play a pivotal role in bridging the gap between business needs and technological solutions. You will work closely with the product team(s): Product owner(s), Product architect(s) and Lead developer(s) to understand, analyze, and enhance our order management systems, ensuring they align with our strategic goals and provide a seamless experience for our front-end and back-end users.

This position falls within HEINEKEN International's Digital & Technology (D&T) department and is situated within Heineken Global Shared Service. D&T takes pride in introducing groundbreaking innovation, robust technology, and advanced analytics to empower HEINEKEN. With a focus on speed and agility, we ensure that HEINEKEN maintains the technological edge required to achieve its ambitions.

Your responsibilities would include:


  • collaborating closely with Product Owner and business stakeholders to collect, document, and prioritize user stories and requirements for order management. Ensure that all requirements align with business goals
  • creating and maintaining clear and concise user stories, including acceptance criteria, that serve as the foundation for development tasks within Agile sprints
  • analyzing and evaluating current order management processes to identify areas for improvement and automation. Propose solutions that enhance efficiency and effectiveness
  • participating in Agile sprint planning sessions, assisting in the prioritization of user stories and ensuring that development efforts remain aligned with project objectives
  • working closely with the Platform Architect, Product Architect and development teams to shape and document solutions that meet business requirements
  • collaborating with QA teams to develop test plans and participate in testing activities, ensuring that developed solutions meet the definition of done
  • fostering open and transparent communication between product team(s) and development team(s).
  • staying informed about industry trends and best practices related to order management technology. Suggest and implement improvements to existing systems and processes.

You are a good candidate if you have:


  • Bachelor's degree in Business Administration, Information Technology, or related field
  • excellent communication skills
  • proven experience (3-5 years) as a Business Analyst with a focus on ERP processes
  • strong analytical and problem-solving skills, with the ability to translate business requirements into technical requirements
  • proficiency in using business analysis tools, such as flowcharts, data modelling
  • excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders and visa versa
  • knowledge of Agile or Scrum methodologies is an advantage
  • pro-active, taking initiative and getting things done mentality
  • experience in fast moving consumer goods / beverage industry
  • experience of working in a deadline driven environment with rapid release cycles
  • experience with working in an Agile environment will be considered as a plus
  • experience in rollout global solution operating across the markets will be consider as a plus.

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Job Segment: Business Analyst, Front End, Network, ERP, Technology, Finance

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