Process & Control Improvement Manager

Purpose of the job

Ensure robust control environment, world-class risk management, and a strong culture of compliance in Cambodia. Responsible for managing the Process and Controls Improvement (P&CI) function for the HEINEKEN Operating Company (OpCo) as defined in the P&CI Charter. The P&CI function works as a second line of defence and key business partner to the OpCo Management (as first line of defence) in enabling them to develop, implement, operate and test/monitor best-in-class processes and controls.

Key Accountabilities: 

Controls Monitoring

• Effective monitoring and testing on the operating design and control effectiveness and timely resolution of any exceptions noted via implementation of remediating actions.
• Monitoring the controls operated by Management through performing periodic testing. The scope of monitoring activities is aligned with HEINEKEN management’s risk assessment and is to be agreed at both a Global and Local level. P&CI drives, jointly with Management, the remediation of control failures, impact assessment, and reporting for OpCo Management.
• Reviews control testing results, advices 1st LOD in creating action plans for remediating of control failures/issues, receives, and reports regular progress updates about remediating activities to main stakeholders. Identifies opportunities for control improvements

Process & Control Management  

• Ensuring business processes and controls are appropriately designed, constructed, implemented and maintained.
• Consistent use of standard process and controls methodologies will drive the quality of processes and controls. A consistent implementation and adherence to the Global standards in process and controls will enhance efficiency and effectiveness.
• Defining and implementing methodologies for effective business processes design and operation via the development of control strategies and supports management in the design, documentation and implementation of processes and controls to ensure global process and control design principles are adhered to.
• Drives the development and governance of Process and Control Documentation Standards (Design Principles), continuously improves the controls monitoring framework and activities.

Continuous Process Improvement 

• A continuous process improvement culture that drives and encourages process and controls improvement to realise expected benefits are embedded.
• Driving a culture of continuous improvement, by benchmarking with other Opcos, and innovation. P&CI builds process improvement capabilities through training and providing relevant guidance and materials.
• Responsible for supporting the Opco management in delivering process improvement initiatives, monitoring and reporting, outcomes and facilitating the sharing of good practice.

Risk Management

• The successful implementation of a robust Risk Management program, via the process of Risk Identification, Assessment and Response and monitor existing and emerging risks.
• Facilitating and driving for the definition and assessment of key risks at the OpCo level. This is done via risk assessment workshops, interviews and discussion sessions to develop and implement a comprehensive Risk Management (RM) framework on OpCo level.
• Ensures that the RM framework implemented at Opco level is modelled after the framework in place at the Corporate level.

Compliance Management

• The successful implementation of a robust Risk Management program, via the process of Risk Identification, Assessment and Response and monitor existing and emerging risks.
• Facilitating and driving for the definition and assessment of key risks at the OpCo level. This is done via risk assessment workshops, interviews and discussion sessions to develop and implement a comprehensive Risk Management (RM) framework on OpCo level.
• Ensures that the RM framework implemented at Opco level is modelled after the framework in place at the Corporate level.

Assurance

• Supports Global Corporate Audit in the planning, execution, reporting and follow-up stages of the audit to ensure a consistent and efficient audit plan is adopted across HEINEKEN.
• Supports the audit through providing information or specialist input where required. The execution of the audit plan lies with Global Audit.
• Any exceptions as raised during the Audit report are reviewed and followed up with Opco Management until closure.

Leadership & People Agenda

• Responsible for structuring, leading, coaching and development of the P&CI team to better enhance and strengthen the standing of the team in the capacity to effectively partner with the Opco management.

Key Knowledge and Experience: