IT Infrastructure Supervisor

Purpose of the job: 

The IT Infrastructure Supervisor analyses, implements, deploys, and monitors HEINEKEN’s network infrastructure and provides IT support to fulfil organizational requirements. S/he works with business and technical stakeholders to determine the current and emerging technology needs of the OpCo.

Key Accountabilities: 

• • Translate business needs to technical requirements to initiate projects
  • Proactively identify potential system/network issues to pre-emptively address
  • Introduce and integrate new technology and solutions into existing portfolio
  • Assess technology needs and requirements
  • Assist in building longer term Digital & Technology (D&T) strategies and roadmaps, and align to the global technology strategies
  • Perform technology refresh, ensuring systems are up to date
  • Ensure the availability and stability of all systems and network infrastructure
  • Mentor junior staff and outsourced team members within the technology team
  • Implement and manage infrastructure portfolio and build capabilities
  • Manage system/network availability and maintain system/network performance
  • Proactively monitor system and network performance and come up with solution ensuring the system/network is stability
  • Provide IT support to internal staff and outsourced teams
  • Review and monitor quality of services delivered and highlight gaps to ensure vendors take corrective measures
  • Build long-term vendor relationship by conducting regular services performance and costs review
  • Participate in various training provided by the company

Knowledge and Experience: 

• Bachelor’s degree in information technology, computer science, engineering, or a related discipline.
• Good command in English, both written and spoken.
• 3 years + of experience in implementing, managing, and supporting network infrastructure and IT support.