Route To Consumer Sales Capability Manager
Number of reports: |
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Accountabilities
No. |
Key Activities |
Results |
1 |
Design, update & execute training for sales to embed new RTC model & way of working, review roles, responsibilities & work scope between SR & DSM roles; support change management with sales force training & engagement |
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2 |
Design, update & execute training program for new telesales function based on 3 pillars: (i) induction to HVN & business process, (ii) telesales software & operation, (iii) customer engagement & selling skills |
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3 |
Design, update & execute engagement plan & training for intermediaries to embed new RTC model & way of working and its benefits for intermediaries |
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4 |
Design, update & execute engagement plan & channels for customers to embed new RTC model & way of working and its benefits for customers |
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Position profile
Qualifications: |
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Experience / skills required: |
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Language(s): |
Excellent oral and written communication skills In Vietnamese & English |
Job Segment:
Call Center Manager, Call Center Supervisor, Sales Management, Change Management, Inside Sales, Customer Service, Sales, Management