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Route To Consumer Sales Capability Manager

Number of reports:

  • Direct: 0
  • Indirect: 0




Key Activities



Design, update & execute training for sales to embed new RTC model & way of working, review roles, responsibilities & work scope between SR & DSM roles; support change management with sales force training & engagement

  • 100% salesforce trained in new way of market coverage & outlet routing, omnichannel order taking & management and implications for intermediaries & order delivery
  • embed new business process & embed reviewed work scope, key tasks, KPIs and available tools for SR and DSM roles


Design, update & execute training program for new telesales function based on 3 pillars: (i) induction to HVN & business process, (ii) telesales software & operation, (iii) customer engagement & selling skills

  • 100% of telesales reps (TSR) population engaged & trained incl. relevant understanding of new RTC model & role of telesales
  • support Call Center owner to develop targeted training for supervisors & managers & deliver this program to 100% population


Design, update & execute engagement plan & training for intermediaries to embed new RTC model & way of working and its benefits for intermediaries

  • 100% intermediaries engaged & trained in new way of market coverage, outlet routing, omnichannel order taking & management and order delivery


Design, update & execute engagement plan & channels for customers to embed new RTC model & way of working and its benefits for customers

  • 100% intermediaries engaged with relevant information on new HVN RTC model, how it’s different & better and benefits for customers
  • lead customer engagement to reach & efficiency & reduce risk of information leaks


Position profile


  • University graduate on Business Administration/Economics 

Experience / skills required:

  • Experience min 4 year experience in relevant position in FMCG,
  • Having Telesales Training experience is a plus
  • Drives to win, able to distill and define objectives from broad directions, organize time & resources and motivate others towards achieving these objectives
  • Adapts well, overcomes obstacles & defines trade-off choices and alternative solutions if faced with barriers
  • Leads by accountability, focuses on tasks end-to-end, holds self & others accountable
  • Connected to current news & developments, actively demonstrates knowledge of broad business, salesforce & RTM data systems and digital / software trends
  • Well-organized and dependable, manages well timelines and milestones, creates visibility on projects & deliverables, communicates risks early and proactively manages alignment between stakeholders
  • Good communication/interpersonal skills 
  • Strong analytical skills



Excellent oral and written communication skills In Vietnamese & English

Job Segment: Call Center Manager, Call Center Supervisor, Sales Management, Change Management, Inside Sales, Customer Service, Sales, Management

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